Address
Form of work
SalaryWe are looking to hire Remote Customer Service Representatives -CSR- Call Center Representative.
In order to start you must compete the assessment and email it over to jolds@mmcgrp.com - Once you have completed the assessment - I will call you and go over the details and get you hired !!
- Schedule: must be able to work 8hour scheduled between 7am-7pm, Saturdays 8am-2pm
- Pay: weekly at $18.00hr
- Address: Remote
- Equipment is Provided and will be sent prior to start date
- Must have High Speed Internet: download 15mbps, upload 1.5mbps
- Must complete assessment: https://my.harver.com/app/landing/609adf166f48cf0011984533
RESPONSIBILITIES:
- Responds to telephone inquiries and complaints regarding Toll and bridge accounts using standard scripts and procedures.
- Defines or resolves inquiries received either through written or telephone correspondence.
- Gathers information, research/resolve inquiries and logs customer calls.
- Communicates appropriate options for resolution in a timely manner.
- Performs customer needs analysis and informs customers of services and resources available to them.
- Maintains adherence (attendance, punctuality, use of AUX time).
- Assist in the walk-in center, tags department, and Vector system, if needed.
- All other duties as assigned.
Qualifications:
- The desire to learn and excellent communication skills.
- Analytical skills to rapidly review and interpret data.
- Desire to help callers via phone interaction.
- Keyboard skills with a PC and Windows operating system.
- Interpersonal skill to respond in a concise and courteous manner
EDUCATION:
High School Diploma is required for this position.
Job Type: Full-time
Pay: $18.00 - $18.05 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 1 year
Shift:
- 8 hour shift
- Day shift
- Morning shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
Ability to Relocate:
- East Rochester, NY 14445: Relocate before starting work (Required)
Work Location: In person
