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SalaryOverview:
Schedules:
Monday-Friday between:
8:00 am-4:30 pm EST
9:00 am - 5:30 pm EST
10:00 am-6:30 pm EST
Better yet? VRI has competitive benefits and amazing perks which include:
Responsibilities:
We are looking for a committed individual to join our team as an Installation Specialist. In this position, you will play a key role in initiating customer activations by conducting daily outbound calls, text messages, or emails to clients who have been enrolled to the company. As an Installation Specialist, your primary responsibility will be to reach out to newly enrolled clients and guide them through the setup and activation process of our services. The ideal candidate should possess comprehensive knowledge of all VRI device types and be capable of assisting clients in various self-installation scenarios.
Schedules:
Monday-Friday between:
8:00 am-4:30 pm EST
9:00 am - 5:30 pm EST
10:00 am-6:30 pm EST
Better yet? VRI has competitive benefits and amazing perks which include:
- Medical, Dental, and Vision insurance
- Employer Paid Basic Life Insurance and AD&D
- Voluntary Life Insurance (Employee/Spouse/Child)
- Health Care and Dependent Care Flexible Spending Accounts
- 401(k) Retirement Savings Plan with Company Match
- Paid Time Off
- Paid Parental Leave
- Short-Term and Long-Term Disability
- Tuition Reimbursement
- Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)
Responsibilities:
- Assist clients with installation of VRI devices
- Interact with external and internal customers in a professional, helpful and courteous manner
- Process new client referrals and enter client information into VRI databases
- Call clients to verify referral information and explain services being offered by referring agency.
- Manage incoming phone calls by responding to request and assisting with inquiries
- Researching client history and using best practices to enroll/retain potential clients
- Work with management to build and grow a sales-oriented culture
- Ability to resolve problems by clarifying issues; researching and exploring answer and alternative solutions; implementing solution and /or escalating unresolved
- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
- Answer client questions using scripted and non-scripted responses
- Record details of calls and messages
- Maintain access to, and security of, highly sensitive materials
- Refer client complaints to appropriate persons
- Maintain protocol information supplied from reference materials, memos, and training sessions
- Maintain project productivity and quality goals
- Required High School Diploma or GED
- 1-2 years of related professional experience preferred
- Ability to work flexible hours and overtime when needed
- Self-motivation and the ability to work independently and with teams
- Proficient in the use of Word, Excel, Outlook, and PowerPoint
- Excellent oral and written communication skills
- Proficient in managing multiple tasks as the same time
