Remote Customer Service

We’re seeking a qualified Customer Service and sales representative to help sell the products and services that our customers rely on. The Customer Service and sales representative will have a strong understanding of the sales process and excel at closing sales leads, building relationships, and solving problems. This position is commission only based. Our average representative will make $55,000 - $125,000 in their first year. The ideal candidate will be a quick learner who has strong negotiating skills and an ability to showcase our offerings in a compelling way. The sales representative must be both personable and professional.

Objectives of this role

• Represent the company’s products and services, using consumer research as well as deep and comprehensive knowledge of how our solutions meet the needs of customers
• Build relationships by organizing daily work schedule to call on existing and potential customers
• Develop and implement territory action plan using comprehensive data analysis, and adjust sales techniques according to interactions and results in the field

Responsibilities

• Maintain working relationships with existing clients to ensure that they receive exceptional service and to identify potential new sales opportunities on phone appointments
• Identify prospects, set appointments, make effective qualifying sales calls, and manage sales cycle to close new business in all service categories
• Possess in-depth product knowledge and be able to conduct demos and handle objections
• Achieve sales goals by assessing current client needs and following a defined selling process with potential buyers, often including product demos and presentations
• Coordinate with other sales representatives to ensure that quotas are being met and company standards are being upheld

Required skills and qualifications

• Excellent communication, interpersonal, problem-solving, presentation, and organizational skills
• Proficiency with sales management software and CRM
• Strong ability to balance persuasion with professionalism
• Must be able to pass a state exam for adequate licensing

Preferred skills and qualifications

• Proven success rate at levels above sales quota
• 2+ years of Customer Service or Sales experience