Customer Service Representative

Why work for Lon Lockwood Electric?

• Passion: Reliable Company. Competent People. Exceptional Results.
• Core Values: Leadership, Education, Teamwork, Professionalism & Personal Integrity
• 4 weeks paid time off and 7 paid holidays!
• Medical and Dental Insurance
• We are a family sensitive workplace and believe in work life balance
• Opportunity for advancement! We are a fast- growing company that believes in growing our employees and hiring from within first.

Who We Are

We keep on growing because we only hire the best, and our customers love us for it. Lon Lockwood Electric is a residential electrical company that has been serving customers in the Rochester area since 2001. We believe in continuous education and training so our employees have a fulfilling career, room to grown and opportunities to excel!

The Big Task

You will ensure customer satisfaction every time, convert incoming customer calls into booked service appointments and outbound to make sure the 3-day call board is full.

Responsibilities

• You will learn the Lon Lockwood Electric call script in order to sound professional and authentic when speaking with our customers.
• Participate in training so that you grow and develop as a professional.
• Maintain and update our customer database in Service Titan with complete and accurate information.
• Maintain communication with dispatch and your manager.
• Come into work with a GREAT attitude and deliver your best!

If you want to be part of something bigger than just a job – make this career move and find exactly what you’re looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company. If this sounds like you, please submit your resume on our website careers tab to apply for this position. After submitting your resume, to be considered for this position please send a recording to 1-585-545-8963 stating your name, your phone number, a little bit about yourself and this script “Thank you for calling Lon Lockwood Electric. I would like to share a little bit about what you can expect when our highly trained technician arrives to your home. Our thorough evaluation takes approximately 60 minutes to complete and the technician will request that you be present so that he can ask you a few questions and please know that he will welcome any questions that you may have as well. One of the great things about working with our company is that our dispatcher will keep you updated on the status of your technician’s arrival and you can expect to be updated at 9, 11 and 1. Before I let you go, I would like to thank you for choosing us here at Lon Lockwood Electric. We appreciate you and your business.”

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to Relocate:

• Webster, NY: Relocate before starting work (Required)

Work Location: In person