Overview
The Customer Experience Associate 1 is responsible for ensuring best-in-class customer service is delivered to all customers during vehicle repair process.
This position requires a high level of customer service, communication skills, enthusiasm, and the ability to problem solve.
This position is remote and applicants should be located in or around Dallas/Forth Worth, Texas OR Westmont, IL.
Care Center Hours of Operation:
The Customer Experience Associate must be willing to work a flexible schedule including Saturdays to meet our customer's needs.
- M-F 10am-7pm CST
- Saturday 8am-12pm CST rotating (subject to change due to business needs)
Included:
- Overtime opportunities based on business need
- Employee engagement, coaching and pay-for-performance culture
- Monthly Performance Bonus opportunities up to $300 based on performance results
- Structured job advancement and promotion opportunities through Career Progression Program
- Opportunity to learn and participate in different aspects of the business beyond your role
Responsibilities
- Schedule customers for collision repair and estimate appointment by following internal and external Standard Operating Procedures
- Professionally handle large daily quantity inbound and outbound customer communications, as communicated by management
- Assist customers with setting up rental reservations and scheduling tows
- Exhibit a sense of urgency towards daily workload
- Convey empathy and confidence on all internal and external customer interactions
- Respond to inquiries by clarifying, researching, planning, and implementing
- Problem resolution by actively listening to our customers and using all internal resources to create a delighted customer
- Execute job while multitasking across multiple communication channels
- Execute department processes and procedures to maintain assignment integrity
- To keep all company issued equipment in excellent working conditions and report all equipment concerns promptly to the appropriate department for repair or replacement
- Always acting in a manner that creates positive outcomes for our customers
- Able to keep customer and company information confidential
- All other duties as assigned by management
Skills:
- Excellent Verbal Communication
- Able to Actively Listen
- Friendly and Pleasant Phone Demeanor
- Computer Based Documentation
- Strong Attention to Detail
- Ability to Multitask
- Problem Solving
Qualifications
- High School diploma or G.E.D
- Ability and flexibility to work rotating Saturday's & other work schedules
- Modem and high-speed internet that meet minimum requirements
Preferred Qualifications:
- Six months of customer service experience and/or contact center experience
Submit a Referral
Location US-TX-
ID 2023-2771
Category Customer Service/Support
Position Type Regular Full-Time
Remote Yes
Job Type: Full-time
Pay: $17.50 per hour
Expected hours: 40 per week
Work Location: In person