Remote Clover Technical Support Representative

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

What does a successful Clover Technical Support Representative do at Fiserv?

A Clover TSR serves as the central contact providing exceptional service and Technical Support experiences for Fiserv’s small business merchants using Clover® point of sale (POS) systems. Clover® is an all-in-one, tailored system to manage every aspect of a business from accepting payments to organizing a menu or inventory to managing their employees. You will help small businesses get up and running with their Clover systems, that includes training and troubleshooting their device over the phone.

What you will do

Leverage your knowledge and expertise to answer questions and resolve problems. No two customers, problems, or resolutions are the same. Sometimes you will not know the right answer. We are looking for someone who will rely on their training and resources and is always up for a challenge.

• Exhibit excellent listening and problem-solving skills and is looking to learn and grow their career
• Set up and train new users, assist with device preferences and configuration
• Answer questions on transactions, funding, and business reporting
• Walkthrough web portal navigation and remote access devices
• Troubleshoot complex hardware, software, application, and network issues.
• Spend time reviewing performance, listening to calls, in coaching, training, business updates, and team engagement activities.

What you will need to have

• Dependable, self-motivated with excellent listening and master problem-solving skills; seeking growth and a career development opportunity

• Minimum of one year of experience working in a customer facing role, preferably in financial services, technology support or customer service (ex: retail, restaurant, hospitality)
• Quiet and secure home working environment free from background noise and distractions
• Understanding of basic financial transaction processing and payments
• Understanding of computers, internet navigation, and web applications
• Sufficient Internet speed: Ping less than 50 ms, Download >12.0 Mbps, Upload >2.0 Mbps

What would be great to have

• Strong work tenure with previous roles lasting 2 years or more
• Experience working in a fast paced, high volume, metric driven call center environment
• 12 months of troubleshooting experience in a Technical Support call center, i.e. hardware, software, web applications and APIs, and network management

Things to know:

Compensation: Starting at $18.00

Training Start Date: 29 Jan 2024

Training Schedule and Length: TBD

Working Schedule: TBD

Pre-employment background, credit, and drug test are required.

This is a remote role but may not be performed in the following states: California, Colorado, Maine, Minnesota, New Mexico, New York, Washington D.C, or Washington.

This role is not eligible to be performed in Colorado, California, New York or Washington.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global fintech leader with 40,000-plus (and growing) associates proudly serving clients in more than 100 countries. As a FORTUNE™ 500 company, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to excellence and purposeful innovation.

Our commitment to Diversity and Inclusion:

Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.

If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI’s Internet Crime Complaint Center.