Overview:
Support State of Texas members with their needs and inquiries related to their benefits.
Responsibilities: - Work remotely and/or onsite to answer inquiries through telephone calls from Texas state employees and retirees. Remote location requries minimum of 100 mb internet speed.
- Efficiently answer questions, educate, and counsel members regarding state employee benefits programs, including insurance, retirement, online tools and other ERS-related matters.
- Communicate tactfully and provide information in a clear and concise manner.
- Manage communication style to educate members with various levels of knowledge and experience.
- Use sound decision-making and judgment skills to appropriately apply and interpret existing law, pending legislation, rules, policies and procedures.
- Promote ERS-related tools, services and programs.
- Provide exceptional service as defined by customer service guidelines.
- Performs other duties as assigned.
Education:
- Some college or equivalent years of experience
Skills:
- Strong problem solving skills
- Strong verbal and communication skills
- Ability to type at least 40 words per minute
Experience:
- Experience applying and explaining complex law, rules, policies or procedures
- Three (3) years of qualifying customer service experience
- Windows based computer software
Desired Skills:
- Insurance experience
- HIPAA experience
Desired Traits:
- Initiative and drive
- Excellent written, verbal and interpersonal communications skills
- Ability to work well independently and as part of a team
- Ability to Multitask and prioritize in a dynamic environment
- Detail oriented
- Sound judgment