Relationship Management Support

Job Title: Relationship Management Support

Job Type: Full time, permanent

Reports To: Sr. Client Success Manager

Location: Location / Hybrid, On-site, Remote

The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow.

WE ARE NUVEI. Nuvei (NASDAQ: NVEI) (TSX: NVEI) the Canadian fintech company accelerating the business of clients around the world. Nuvei’s modular, flexible and scalable technology allows leading companies to accept next-gen payments, offer all payout options and benefit from card issuing, banking, risk and fraud management services. Connecting businesses to their customers in more than 200 markets, with local acquiring in 47 markets, 150 currencies and 586 alternative payment methods, Nuvei provides the technology and insights for customers and partners to succeed locally and globally with one integration.

At Nuvei, we live our core values, and we thrive on solving complex problems. We’re dedicated to continually improving our product and providing relentless customer service. We are always looking for exceptional talent to join us on the journey!

Your Mission

The Relationship Management Support is primarily responsible for the timely and high-quality data entry of Direct merchant application information into the company's systems. This position will liaise with sales, underwriting, and relevant merchant services teams to ensure the merchant’s application experience is seamless and efficient. In addition, this position will provide administrative support to the organization’s sales team by following up with non- VIP merchants about their application status, application lifecycle tracking and provide pre-application support (statement analysis). Assist potential merchants through each step of the setup process, helping them resolve any concerns or questions they may have about the application process.

Key responsibilities include, but are not limited to:

• Primarily responsible for the set up and management of new merchant applications and documentation.
• Prepare detailed monthly reports containing relevant information on applications/pends.
• Comprehensive understanding of all systems related to the merchant application process.
• Facilitate the successful resolution of pended items and provide statement analysis.
• Provide customer service to merchants regarding their application submission.
• Possess an understanding of payments processing, regulations, and processes and uses this knowledge in the processing of merchant applications.
• Maintain application pipeline and track pended and outstanding items.
• Provide customer service to merchants post-boarding for the Nuvei Commerce gateway.
• Perform other related duties as assigned by management.

Qualifications include, but are not limited to:

• Minimum of 2 years related experience or equivalent.
• Customer-oriented mindset with an aptitude for fostering positive relationships
• Working knowledge of industry product information.
• Excellent written and verbal communication skills.
• Excellent problem resolution and consultative sales skills.
• Ability to work independently and as a member of various teams and committees.
• Commitment to excellence and high standards.
• Strong organizational, problem-solving, and analytical skills.
• Ability to manage priorities and workflow.
• Creative, flexible, and innovative team player.
• Acute attention to detail.
• Strong interpersonal skills.
• Ability to deal effectively with a variety of individuals at all organizational levels.
• Good judgment with the ability to make timely and sound decisions.
• Ability to communicate professionally and effectively in person, on the phone, electronically, or through other means to individuals and groups.
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
• Maintains a thorough knowledge of applicable company policies and procedures.
• Comfortable on the phone talking to customers.
• Proficient with Microsoft Office Suite.

Working Language

• English (written and spoken) is the language used 99% of the time, as work colleagues and clientele are both geographically dispersed within and outside of Quebec.
• Internal communications between colleagues occur in English or in French, depending on the parties involved. Strategic suppliers are located outside of Quebec.
• A basic knowledge of French is required for any position located within Quebec. English is required for this position, as it could report to someone outside of Quebec, and requires frequent out of province communications.

Benefits

Nuvei offers a wide variety of benefits which include:

• Medical, Dental, Vision, LTD, Paid Vacation Time, Paid Sick Time.
• A Long-Term Incentive Plan that creates an opportunity for all employees to financially benefit from Nuvei’s growth.
• Up to 2.5 additional days of annual leave per quarter, if Nuvei achieves its quarterly targets.
• Hybrid working environment.
• Fresh fruit in the office, virtual yoga and meditation classes, as well as other opportunities to get involved in community outreach and employee engagement initiatives.

Nuvei is an equal-opportunity employer that celebrates collaboration and innovation and is committed to developing a diverse and inclusive workplace. The team at Nuvei is comprised of a wealth of talent, skill, and ambition. We believe that employees are happiest when they’re empowered to be their true, authentic selves. So, please come as you are. We can’t wait to meet you.