Relationship Banker I

Summary:

Provides account services to customers by receiving deposits and loan payments; cashing checks; issuing savings withdrawals; recording night and mail deposits; selling cashier’s checks; answering questions in person or on the telephone; referring to other bank services.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Understand and support bank mission
• Conduct bank’s routine transactions within time limits and established guidelines (cash checks, accept deposits and loan payments, process withdrawals etc) with accuracy
• Assess the risk in each transaction and seek additional assistance, if necessary, in identifying possible fraudulent transactions
• Exhibit the “We Care” commitment to build trust relationships, customer loyalty and satisfaction
• Adhere and comply to all Bank policy and procedures and applicable Federal Banking Regulations
• Exhibit knowledge of ENB products and services
• Assess customer needs and recommend appropriate products and services (credit cards, saving bonds etc.)
• Demonstrate the ability to resolve customers’ issues, provide relevant information and seek additional assistance when necessary
• Strive to meet and exceed goals outlined in performance and incentive programs
• Consistently maintain a calm, professional, and caring manner with internal and external customers
• Complete other duties that may be assigned

Required Education and Experience:

• High school graduate or participate in a qualified high school work program
• Cash handling experience necessary
• Customer Service skills
• Functional understanding of Windows-based applications
• Excellent listening, verbal and written communication skills
• Detail oriented, well organized and proficient in multitasking
• Excellent relationship building skills
• Act as a self-motivated team player
• Successful completion of all required Relationship Banker training and obtainment of completion certificates
• Must have a professional appearance an manner
• Participate and successfully complete educational classes

Competencies:

• ENB Operational and Functional Competencies

Supervisory Requirements:

This position has no supervisory responsibilities

Work Environment:

This job operates in a professional work environment. This role routinely uses standard office equipment such as computers, monitors, mouse, keyboard, phones, printers, scanners, photocopiers, filing cabinets, calculator, and fax machines.

Physical Demands:

Ephrata National Bank promotes an equal opportunity workplace, which includes reasonable accommodations of otherwise qualified disabled applicants and employees. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to
finger, handle or feel; and reach with hands and arms. The job may require long periods of standing.

Position Type and Expected Hours of Work:

Days and hours of work vary based on the needs of the Community Banking Office. Flexibility of schedule to meet business needs is required.

Travel:

Some travel may be required.

EEO Statement

Ephrata National Bank supports a diverse workforce and is an Equal Opportunity Employer. It is the policy of Ephrata National Bank to provide equal employment opportunities without regard to race, ethnicity, color, religion, sex, national origin, age, disability, marital status, covered veteran status, sexual orientation, gender identity, genetic information or any other protected characteristic applicable under law. The bank complies with all relevant federal, state, and local laws, as well as, all regulations regarding nondiscrimination.

This job description reflects the bank’s assignment of essential functions and position responsibilities. Nothing in this job description restricts the bank’s rights to assign or reassign duties and responsibilities to this job at any time.

The employee is expected to adhere to all of Ephrata National Bank’s procedures and to act as a role model in the adherence to the banks policies.