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SalaryAre You Ready to Make a Difference? Join Our Team as a Rehab Service & Delivery Technician at Reliable Medical!
Reliable Medical is on a mission to improve the lives of home care patients, and we're looking for dedicated individuals to join our team as a Rehab Service & Delivery Technician. If you're passionate about providing excellent patient care, are known for your ability to work with equipment and can make a customer feel cared for to make a positive impact, we want to hear from you!
Job Summary:
The Rehab Service & Delivery Technician plays a crucial role in completing Complex Rehab Technology (CRT) equipment assemblies and deliveries, with a focus on fittings and modifications as required. This role is instrumental in maintaining client and referral satisfaction by ensuring that functional goals and outcomes are met. Additionally, the Rehab Tech provides essential support to the Assistive Technology Professional (ATP).
Essential Functions:
- Complete assemblies and deliveries of Complex Rehab Technology (CRT) equipment.
- Ensure precise fittings and necessary modifications are made to meet individual client needs.
- Maintain a high level of client satisfaction by consistently meeting functional goals and desired outcomes.
- Address client concerns and troubleshoot issues related to CRT equipment.
- Provide support to the ATP in implementing seating and mobility solutions.
- Collaborate closely with the ATP to ensure seamless communication and coordination services.
- Conduct assessments to determine specific seating and mobility requirements for clients.
- Implement modifications and adjustments to existing equipment as needed for optimal performance.
- Maintain accurate and thorough documentation of all equipment assemblies, fittings, modifications, and assessments.
- Ensure compliance with regulatory standards and documentation requirements.
- Provide training to clients and caregivers on the proper use and maintenance of CRT equipment.
- Assist in educating clients about available assistive technology options and their benefits.
- Uphold quality standards in the assembly, delivery, and modification processes.
- Participate in quality assurance initiatives to enhance service delivery.
- Perform other duties as assigned by management.
Qualifications
- Minimum Education: High school diploma or equivalent.
- Two years experience in mechanical and/or repair of mechanical or electronic devices.
- Must be familar with both hand and shop tools.
- Working knowledge of equipment, seating systems, and support modes a plus.
- Must possess a valid Driver's License and good driving record.
- Demonstrates superior customer service skills with a commitment to delivering exceptional service experiences.
- Possesses excellent verbal and non-verbal communication skills to effectively interact with customers, colleagues, and referrals.
- Displays the ability to navigate computers and smart devices effortlessly, ensuring a seamless integration of technology in daily tasks.
- Proficient with Microsoft Suite or related software.
- Excellent organizational skills and attention to detail.
Our Commitment to You:
- 401K with company match for a secure financial future
- Generous PTO
- Fun & Wellness Day
- Comprehensive Medical, Dental and Vision coverage
- Volunteer Time Off (VTO) to support your community
- Parental leave
At Reliable Medical, we prioritize your well-being and growth, providing benefits that make your career journey both rewarding and fulfilling. Join us and experience the difference!
