Registered Client Service Associate

ABOUT BCI

Bci provides financial services to individuals and corporation. We focus on being a global leader in innovations and personalized client experience and, with more than 10,500 employees, Bci is recognized as one of the best companies in which to work and develop a career. It is the third largest privately owned bank in Chile and it has more than 300 branch offices throughout Chile and representative offices in other countries.

Bci is an Equal Opportunity Employer - All qualified applicants will receive consideration without regard to race, color, religion, gender, national origin, age, disability, veteran status, or any other factor determined to be unlawful under applicable law.

JOB SUMMARY

The Registered Client Service Associate will be supporting Bankers/Financial Advisors within a segment-specific client base while expanding new and existing affluent customers.

They will assist Bankers/Financial Advisors and clients with administrative and operational support as core activities. However, the R-CSA will also perform sale activities utilizing banking, investments and credit products, primarily to contribute the teams' goals.

DUTIES OF THE POSITION

The duties of the position include, but are not limited to, the following:

Investments Side:

• Back up to the Financial Advisors / International Relationship Managers, ability to process their trades and prepare their investment proposals
• Know how to explain investment proposals and assist in the rebalancing of portfolio controlling the suitability aspects of each client
• Knowledge of ACATS in the transfer of assets between Broker Dealers
• Gather and process new accounts and KYC documentation as well as maintain existing client information
• Maintain Salesforce Pipeline report updated and ready to deliver detailed information in weekly or ad hoc team meetings
• Work with KYC/AML Team to assist with the creation and maintenance of the Client Risk Framework using information provided by RM/FA from client visits
• Prepare client correspondence for RM’s/FA’s following firm guidelines

Bank Side:

• Communicate regularly with clients and provide full customer service, both proactively and on demand. Full responsibility over IPB unit communications and channels, Prepare information for customers and resolve customer inquiries and requisitions regarding operational issues with team
• Process account onboarding in the Bci Miami side from beginning to end, including help with processing thru Compliance
• Commercial onboarding of new clients: debit card and checkbook requests and OB registration, and follow up / management of Welcome Email sent
• Open cases for Online Banking Registration for new accounts and follow up until concluded and maintain log up to date
• Answer customers or RM’s inquiries on status of OB registration: search on system and if customer is not registered then open a case for registration.
• BSA Radar management and completion for new account onboarding and maintenance of existing clients
• Complete Maintenance Requests from beginning to end, eg: Follow up on changes in customers contact and mailing information, ensure proper follow up and updated on system (maintenance), completenecessary forms,followup onAS400
• Manage any request from Documentation dept to Front Office, and complete any requests with the help of the banker
• Manage W8 annual projects, and finalize it by November of each year with 100% completion (Project includes: obtaining list, and actively working on getting W8’s signed and filled out by customers
• Wire transfers, process call back wire transfer instructions, transfer funds, and maintain wire transfer logs
• Renewal and issue CD’s, follow- up maturity dates renewals, open and close
• Sends in check book orders, re-orders to be processed and follow up on status
• Answer phone calls and email inquiries (internal and external customer)
• Deposit checks received by mail
• Deposit batches changes in CD’s
• Inactive account activations
• Monitor new accounts and funding, inform respective officer
• Debit card and Credit card support: Follow up when required on disputes and requests (i.e..: sing in, online transfers)
• Process Collateral Requests from Home office and credit dept (Amex paperwork)
• Follow up and maintenance on customer inquiries and complaints (Maintain LOGs up to date)
• Maintain complaint and error logs updated
• Coordinate between Personal Banking, Documentation and or Compliance follow ups
• Support customers with credit card inquiries or making / participating in conference calls of customers with AMEX
• Return Mail handling and updating address with client, and closing case with Reception/ Documentation

General Support:

• Attend to Walk in Customers
• Respond to client inquiries and resolve various problems
• Initiate account investigations as needed
• Ensure compliance with all legal and regulatory requirements
• Alerts and Compliance information requests
• Excellent communication skills, critical, customer service and problem-solving skills
• Strong interpersonal and team-building skills
• Detailed oriented and able to manage multiple tasks effectively
• Ability to work independently and in a fast-paced environment
• Ability to understand, speak, read and write English and Spanish
• Ability to prepare presentations, team reports and manage excel
• Effectively speaking before groups of customers or employees
• Assume evolving duties and responsibilities of position
• Work all hours required to fulfill job duties and responsibilities (including, weekends, evenings and holidays as needed)
• Travel as required
• Provide coverage for other positions as requested
• Ability to carry and lift boxes and objects that may weigh between 10 and 25 pounds
• Perform additional duties and responsibilities as assigned by management

PRE-HIRE REQUIREMENTS:

Ability to operate IBM compatible personal computers; Intermediate - expert fluency with Microsoft Word, Microsoft Excel, Microsoft PowerPoint and Bloomberg Screen access and other banking applications.

EDUCATION:

Bachelor’s degree in a related field or equivalent combination of coursework and work experience.

Required licenses, Series 7 & 66 (or 63/65), maintain licenses current and in good standing.

At least 5 years of investment experience in International Wealth Management and knowledgeable in Investments and Bank Products.