Regional VP of Operations - Parkhurst Dining East

Regional Vice President, Operations - Parkhurst Dining East Region, Higher Education

Location: Must be located within close proximity to a major airport in or reasonably close to the territory to be overseen. 

East Region covers all Parkhurst Higher Education locations from Philadelphia, PA and east - spanning NY, MA, NH, ME, NJ, MD, and VA. Potential growth into NC.

This is the highest leadership position within the day-to-day operations of Higher Education. Reporting to VP, Operations, the leader directs, manages, and leads all Operations for assigned clients with an anticipated managed volume around 150 million across multiple units. Accountable for financial performance, client engagement, guest experience, and team member development, recruitment, and retention. Functions as a strategic member of the Parkhurst Executive Team with responsibilities to contribute to long-term goal planning, initiative roadmap prioritization and business development for future growth. 

Financial Performance Management

•  Oversees the P&L performance for assigned region achieving all P&L targets for plan year. 
• Plans, directs, and measures the financial performance targets and outcomes for the entire region.  Achieves targets through effective management of results monitoring trends, forming action plans, measuring, and analyzing results, and initiating corrective actions.
• Builds the annual budget and corresponding month or quarterly reforecasting process to ensure an accurate financial picture throughout the financial year. 
• Designs and cascades financial planning tools and monitoring dashboards for assigned region and trains leaders and supporting team members on the use of tools for a consistent and accurate financial analysis process. 
• Oversees the creation and launch of top line sales growth opportunities across the region to deliver against targeted volume growth year over year. 

Client Management

• Manages relationships of an existing client base within designated territory to support execution of growth initiatives or re-bids. Identifies client needs and opportunities to develop detailed action plans to improve client relationships, with special attention to at- risk accounts.
• Utilizes CRM, as well as monitors Region's adherence to CRM, to maintain critical client data to ensure all client touchpoints across Parkhurst deliver a consistent and aligned client management voice. 
• Monitors critical contractual obligations from the CRM to ensure all commitments are fulfilled by the correct parties on time and accurately. Partner within ENPHG to resolve action plans for any items out of compliance.   
• Partners with Business Development team in support of RFI/RFP submissions and ensures both timely and accurate completion from appointed Regional contributors for both new business as well as re-bids.

Team Management

• Leads the region to produce change and movement. Establishes direction, clarifies the big picture, and sets strategies. Communicates goals, gains commitment, builds teams, partnerships, and stakeholder supports. Motivates and inspires the team towards strategic goal achievement.
• Manages region including but not limited to overseeing all planning and budgeting, sets targets and formulates budgets, allocates resources, oversees organizational design and staffing, and takes corrective action to resolve people issues.
• Interviews, hires, trains, appraises, counsels, and supervises managerial level staff; handles disciplinary actions. Reviews and approves expense reports and holds direct reports accountable to Parkhurst policies and procedures.
• Ensures timely completion of annual performance appraisals; addresses associate problems and issues related to their work or environment. Fosters the development of diverse teams at all levels as appropriate and outlines annual skills development, career growth opportunities, and improvement objectives with direct reports. Establishes and monitors progress on objectives and takes the necessary actions to resolve and prevent recurring issues. Provides the necessary leadership and oversight in cases where disciplinary action or termination is warranted.

Operational Leadership

• Designs and oversees operational dashboard tools to ensure operational insights and action planning on areas such as safety, food cost management, client/guest satisfaction, team member retention, etc.
•  Oversees marketing and brand development for assigned region.
•  Works closely with the Executive team and Corporate Support Center to facilitate timely reporting and cascade of information to assigned region.
• Monitors account operational performance and associated metrics to identify emerging trends and areas of opportunity.
• Serves as Crisis team lead on issues related to foodborne illness, product recalls, and guests and team member protection processes.

Qualifications

• Bachelor's degree in business or related field required or relevant professional experience equal to.
• Minimum of 8 years of progressive account management experience in hospitality with at least 5 years of district or regional management at a volume of $100 million or more. 
• Proven track record of strong client attraction and territory growth including successful retention of clients
• Proven experience managing a complex financial portfolio, including multi-unit regional scope, full P&L accountability, and ability to perform and react to financial analysis.
• Must have experience developing and retaining both salaried and hourly team members
• Outstanding verbal, written, multi-tasking and presentation skills are required.
• Proven ability to interact and communicate effectively with both internal and external stakeholders at all levels of the organization.
• The incumbent must have an ability to create momentum and foster organizational change.
• Ability to travel. Up to 50% of the time.
• Proficiency with technology including Microsoft Office, CRM tools and data analysis
• Strong demonstrated ability to solve complex and ambiguous business problems
• Ability to thrive in a dynamic environment where there can be degrees of ambiguity
• Ability to identify and succinctly summarize roadblocks and constraints, propose potential solutions, and drive towards resolution
• Ability to handle and protect confidential information at all times

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Eat'n Park Hospitality Group provides equal employment opportunities to all team members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.