Regional Vice President - East Operations

Sky Zone

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Regional Vice President of East Operations

Full-time, Remote w/ Travel

***Must be located on the east coast preferably in the Northeast***

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POSITION OVERVIEW

The Regional Vice President of Operations will be responsible for ensuring successful strategic execution and implementation of corporate initiatives across the system to scale the company.

RESPONSIBILITIES

• Establishes, implements, and communicates the strategic direction of the organization’s operations division.
• Facilitate cross-pollination of ideas, best practices, and feedback horizontally across the park system as well as up and down from the field to the executive team.
• Collaborates with executive leadership to develop and meet company goals while supplying expertise and guidance on operations projects and systems.
• Collaborates with other divisions and departments to carry out the organization’s goals and objectives.
• Identifies, recommends, and implements new procedures, technologies, and systems to improve and streamline organizational processes and use of resources and materials.
• Ensures that departmental decisions and project plans such as those for staffing, leadership development, organization, material efficiency, technology, and facilities are in line with the organization’s business plan and vision.
• Build and maintaining strong relations with team, stakeholders, and guests.
• Ability to lead and expand business by driving strategy to boost sales and gain market share.
• Establishes, communicates, and implements operations-related policies, practices, standards, and security measures to ensure effective and consistent support and execution.
• Reviews and approves cost-control reports, cost estimates, and staffing requirements for projects.
• Establishes and administers the department’s budget.
• Presents periodic performance reports and metrics to the chief executive officer and other senior leadership.
• Maintains knowledge of emerging technologies and trends in operations management.
• Identifies training needs and ensures proper training is developed and provided.
• Builds a talented District Manager team through both internal development and strategic hiring of external talent.
• Ability to identify, assess, and develop talent.
• Deliver operational excellence that will result in a world-class customer experience.
• Performs other related duties as assigned.

Required Skills/Abilities:

• Ability to travel in market 50-70% of the time, required to live near major airport.
• Excellent verbal and written communication skills.
• Strong supervisory and leadership skills.
• Extensive knowledge of the principles, procedures, and best practices in the industry.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Proficient with Microsoft Office Suite or related software.

QUALIFICATIONS

• Bachelor’s degree in related field required and MBA preferred. Years of experience may take place of formal education.
• At least 10 years of multi-unit experience in high customer volume environments (i.e. fitness, restaurant, retail, entertainment, etc.).
• Experience leading and developing District Managers.
• Total P&L management of at least $80M, preferred $100M or more.
• Strong business acumen: able to make strategic decisions based on region and financial data.
• Excellent at developing high performing, engaged teams, and facilitating an inclusive, energetic, and high performing culture.

PHYSICAL REQUIREMENTS

• Must be able to remain stationary for prolonged periods while working at a desk.
• Must be able to move around for long periods of time during park visits.
• Must be able to lift up to 15 pounds at times.

Compensation: $200-225k base pay + bonus with competitive benefits package including 401k plus match.

Sky Zone is an equal opportunity employer.  We celebrate diversity and are committed to creating an inclusive environment for all team members.