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Salary Exempt (United States of America) Altium Packaging, Our Culture Differentiates Us!
We incorporate our Guiding Principles into all aspects and at all levels of the organization and use them as a framework for decision-making. We believe our Guiding Principles foster a culture of excellence that benefits both employees and customers.
Our Guiding Principles
- Act with Integrity & in Compliance
- Drive Value Creation
- Be Disciplined Entrepreneurs
- Focus on the Customer
- Act with Humility
- Treat others with Dignity and Respect
- Seeking Fulfillment in your Work
Essential Functions- Roles/Responsibilities
- Lead and coach 8-12 Customer Service Representatives and Fulfillment Specialists to create a high performing team
- Ability to handle average 5 strategic customers as a single point of contact
- Employs system metrics to measure regional customer service performance. Analyze data to make decisions
- Act as liaison between internal and external stakeholders to drive customer satisfaction and NPS
- Act as a point of contact for any escalations within their respective region. Resolve major supply issues quickly and proactively as they arise
- Oversee production scheduling activities to ensure product availability within appropriate inventory targets
- Lead regularly scheduled calls with key customers to communicate current inventory position and upcoming production schedule
- Oversee all SI&OP strategic planning activities across region. Manage capacity planning process
- Lead and optimize operations inventory management process
- Bachelor’s degree in Business Administration, Supply Chain Management, Logistics, Industrial Engineering, or related field.
- ERP Experience (JDE experience preferred)
- Solid Change Management Experience5+ years experience in Supply Chain management or related field
- 3-5 years experience of leading and managing teams
- Detail oriented and excellent organizational and analytical skills.
- Great communication skills
- Proficient user of MS-Office Suite (Excel – Intermediate level, Microsoft Word, Powerpoint, SQL)
- Continuous Improvement/Lean Manufacturing experience
- CRM Knowledge
- Prior Customer Management (B2B) Experience
- Business Objects knowledge
- Plastics or packaging industry experience
- APICS certification
- Demand Planning
- WMS experience
#LI-SM1
We Believe in Rewarding our Most Important Resource – Our People!
We show our commitment to Total Rewards by providing a competitive, comprehensive benefits package. In addition to medical, dental and vision plans, company holidays and vacation days, tuition reimbursement, learning and training opportunities, bonus potential, and a 401(k) plan with company contributions, Altium Packaging locations offer rewards and recognition programs and opportunities to make a difference in the community.
EEO Statement
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.
Take your career to the next level at Altium Packaging!
