Regional Retail Director - Oh & Ma

JOB SUMMARY

The Regional Director of Sunnyside* Ohio & Massachusetts reports to the Vice President of Retail Sales & Operations and is responsible for profitability of the multi-state retail operation and building high performing management teams within Ohio and Massachusetts. The Regional Director will oversee and lead Sunnyside* dispensaries, ensuring the region achieves or exceeds all key metrics and goals, including meeting revenue targets and increased market share. As a strategic leader, you will work closely with senior leadership to implement national Sunnyside initiatives, build & execute plans, create a best-in-class customer experience, and drive operational consistency across all Sunnyside dispensaries. This role will work cross functionally with key partners including but not limited to Human Resources, Compliance, Security, Marketing, New Store Development, Construction, Learning & Development and Talent Acquisition to ensure regional business needs are met.

At Sunnyside, we believe the employee experience is paramount to all. With a strong focus on training, development, diversity and authenticity, our employees experience both personal and professional growth. As a Regional Director, you will have:

• Experience leading and motivating a team of District Managers & Dispensary Managers; skills include recruiting, onboarding, training, managing employee relations and coaching.
• P&L responsible for a region to include payroll, financial management, and achieving monthly sales goals.
• Skills in conflict resolution, strategic thinking, decision making and complex problem solving.
• Skills in talent selection, performance management and succession planning of Regional Retail leadership.

WHO YOU ARE

• You are energetic, possess strong interpersonal skills and work well with others. Collaboration is key to our team's success!
• You enjoy people! Consulting our customers, listening to their needs and providing an exceptional experience is vital to achieving customer loyalty.
• You inspire others! You are a leader who has a passion for coaching, developing, and influencing your teams while driving a profitable multi-unit business. You have proven success building a high-performance team!
• You hold yourself to an elevated level of integrity. In an industry that is highly regulated, we trust in our employee's commitment to always do the right thing.

CORE JOB DUTIES

• Build a high-performing retail leadership team by pairing critical talent selection with nuanced region and district needs.
• Assess management performance, skill gaps, and career aspirations to develop a leadership pipeline that provides for projected new store openings and revenue growth.
• Develop, coach, and inspire leaders to achieve individual and team goals through regular feedback inclusive of recurring performance discussions and career development planning. Sustain coaching, training and development initiatives specific to succession planning needs.
• Uphold a culture of accountability, people-centeredness and forward-thinking in the performance management of regional leadership.
• Drive the direction of district level resource planning and operational needs aligning with regional strategy.
• Contribute to the development of key Sunnyside initiatives and own the successful deployment within the region.
• Regularly assess and develop regional structure and organizational design reacting to forecasts, new store openings, and an ever-changing landscape.
• Maintain and influence key business partner relationships across Human Resources, Outreach, Compliance, Security, Employees Health & Safety, Marketing, Construction, and IT.
• Ensure regional strategic priorities, budgets and people needs are incorporated into new store opening project initiatives.
• Achieve sales objectives by influencing regional sales targets, driving accountability to meet or exceed sales goals and solving operational challenges to increase productivity.
• Partner with Regional Buyer to select product line enhancements (cultivators/vendors/products) given regional trends and customer demographics; ensure dispensary management is prepared and resourced to launch enhancements.
• Gather data and insights from districts and develop strategic plans for the region that address business and competitor risk.
• Partner with Human Resources to investigate and resolve employee relations and employee engagement concerns in a timely manner
• Manage any inspection or audit escalations.
• Establish short term and long-term strategic goals and work with business partners and stakeholders to monitor and drive the achievement of company and individual performance through KPI's and other metrics.

REQUIRED EXPERIENCE, EDUCATION AND SKILLS

• 10 plus years of Retail Management Experience, preferably in a high-growth or fast-paced environment with multiple site responsibility.
• Proficiency with Microsoft Office Suite with strong Excel skills.
• Demonstrated ability to learn, apply and teach others technical and product-related information in a professional consultative manner.
• Strong business acumen including data management, attention to detail, and excellent communication and interpersonal skills.
• A high level of integrity, personal motivation, adaptability, and sense of urgency.
• Regular travel within the state to visit all assigned dispensaries as well periodic travel to other states for business meetings and events

BENEFITS

Cresco Labs is proud to offer eligible employees a robust offering of benefits including, major medical, dental and vision insurance, a 401(K)-match program, FSA/HSA programs, LTD/STD options, life insurance and AD&D. We also offer eligible employees paid holidays and paid time off. Other rewards may include annual discretionary bonuses, stock options as well as participation in our employee discount program. Benefits eligibility for permanent positions may vary by full-time or part-time roles, location, or position.