Regional Operations Manager

Posted
12-Dec-2023
Service line
GWS Segment
Role type
Full-time
Areas of Interest
Engineering/Maintenance, Facilities Management
Location(s)
Cincinnati - Ohio - United States of America, Cleveland - Ohio - United States of America, Columbus - Ohio - United States of America, Detroit - Michigan - United States of America, Hartford - Connecticut - United States of America, Philadelphia - Pennsylvania - United States of America, Pittsburgh - Pennsylvania - United States of America, Washington - District of Columbia - United States of America

ABOUT THE ROLE

The purpose of this position is to advise and lead all aspects of the facility maintenance management and safety programs for an assigned region while managing performance metrics in accordance with the client’s expectations. Oversees the performance of Operations Managers and technicians for maintenance of HVAC, mechanical, electrical, plumbing, and other facility equipment and systems.

WHAT YOU’LL DO

• Manages account programs for multiple facilities within an assigned region, while ensuring safety and compliance with national, state and local codes and regulations. Examples include fire and life safety, environmental, or industry/client specific third-party compliance standards such as JCAHO, ISO 14001, cGMP, etc.
• Assists in the development of operational service delivery solutions to include documented playbooks, account operations plan, etc. Monitors efficiency of maintenance efforts for facilities within a region as assigned, ensuring work is completed aligning to our service level agreements.
• Assists with new/existing regional vendors and service contracts. Manage ongoing administration of the RFP process to ensure the best pricing and service level performance.
• Responsible for client account inspections for a regional area and multiple facilities. Documents inspection report results and rectifies any concerns with the client.
• Administers and manages client account energy management initiatives for a region: a campus or multiple facilities, including ongoing evaluation of utility consumption rate structures, implementation of cost reduction programs, and assimilation of data for inclusion in benchmarking database.
• Oversees account regional site operations and new projects. Identifies capital improvement projects and conducts cost analysis utilization in preparation of capital budgets. Travels to regional location(s) for projects management issues, concerns, etc.
• Travel is required up to 50% to client locations and facilities.
  Provides formal supervision to individual employees within single functional or operational area. Approves subordinate’s recommendations for staff recruitment, selection, promotion, advancement, corrective action and termination. Effectively recommends same for direct reports to next level management for review and approval. Plans and monitors appropriate staffing levels and utilization of labor, including overtime. Prepares and delivers performance appraisal for staff. Mentors and coaches team members to further develop competencies. Leads by example and models behaviors that are consistent with the company’s values.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High School diploma or General Education Degree required. Bachelor’s degree preferred. Minimum of 6 years Engineering and/or Maintenance Management related experience/training. Prior Supervisory Management experience required.
• CPE (Certified Plant Engineer), CPMM (Certified Maintenance Manager), OSHA 501 training, etc. is desired.
• Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
• Ability to comprehend, analyze, and interpret the most complex business documents. Ability to respond effectively to the most sensitive issues. Ability to write reports, manuals, speeches and articles using distinctive style. Ability to make effective and persuasive presentations on complex topics to employees and clients. Ability to motivate effectively with key employees, leadership teams, and client groups to take desired action.
• Requires in-depth knowledge of financial terms and principles. Ability to calculate complex figures. Ability to forecast and prepare budgets. Conducts financial/business analysis including the preparation of reports.
• Ability to solve advanced problems and deal with a variety of options in complex situations. Requires expert level analytical and quantitative skills with proven experience in developing strategic solutions for a growing matrix-based multi-industry sales environment. Draws upon the analysis of others and makes recommendations that have a direct impact on the company