Regional Operations Manager Bay Area

Regional Operations Manager 

Annual Salary Range: $135,000-155,000

FLSA: Exempt

Benefits Include: Medical, Dental, Vision, 401k, Life Insurance, PTO, PSL 

City Rise Traffic

ABOUT US:

We are the largest Traffic Control Company in Northern California offering a competitive salary and benefits package.  

At City Rise, we service all of Northern California from multiple locations. We provide high quality traffic control safety services to construction job sites, such as Flagging traffic through a work site, setting up and monitoring Lane Closures to divert traffic, or Detouring traffic to reduce traffic congestion and prevent accidents.  We serve the needs of varied industries and are focused on maintaining a safe work environment for the construction crew, our employees, and the public. Our focus is Safety, so our customers can focus on their jobs. 

POSITION SUMMARY:

We are seeking a motivated, energetic, and experienced, Regional Operations Manager to support a growing Traffic Control division headquartered in the Bay Area. The Regional Operations Manager is responsible for overseeing all levels of Traffic Control Operations, which includes, Scheduling, Field Supervision, Recruitment, Traffic Control implementation, and Customer Service. This position reports to the Vice President of Operations. 

The Bay AreaRegional Operations Manager works closely with his/her Central Valley counterpart to implement companywide Operations policies, processes, and procedures, and to lead Traffic Control Operations throughout Northern California.     

POSITION DUTIES:

• Coordinate, monitor, and manage various locations within the defined region 
• Manage and maintain Profit & Loss Statement (P/L). Help to increase profit in all locations within the region by managing controllable operational costs
• Improve regional processes, policies, and practices so as to achieve company’s goals and ensure locations adhere to company-wide policies and procedures. Make adjustments to process to positively impact the operational performance and client experience
• Regional equipment and personnel forecasting 
• Ensure execution of the company’s annual regional field recruitment goals, which are based on annual sales projections. Responsible for hitting regional traffic control sales targets by ensuring locations are properly staffed and equipped 
• Responsible for all aspects of regional Traffic Control Operations, i.e.: Dispatch & Scheduling, Customer Service, Field Operations, Recruitment, Branch Management. Holds direct reports supervisors or hitting goals   
• Gathers data to produce and present KPI’s and progress reports to staff and executive management 
• Works closely with the Safety & Training Team to ensure training opportunities and safety concerns are being addressed, and new safety initiatives are being implemented correctly throughout the region
• Works closely with the Logistics team to ensure all locations within the Region are properly equipped, and that TC equipment is being adequately maintained 
• Collaborate with the Business Development Team to setup regional Marketing/Special Events as needed  
• Demonstrate leadership of performance assessment such as ensuring that all employees participate in discussions focused on company performance 
• Ensure employees receive targeted coaching to improve individual performance, and engage in active talent management strategies within the region identifying the strengths of potential resources/talent to meet existing and future business objectives
• Partner with HR to oversee performance reviews and performance-based salary increments, and to conduct investigations as needed 
• Maintain relationships with local unions, agencies, and customers
• Conduct jobsite visits as needed
• Leads the execution of various special projects/ task forces/ business improvement initiatives as identified or as requested by senior management
• Takes part in software implementation and or improvement projects as needed
• Other duties as assigned

EXPERIENCE & QUALIFICATIONS: 

• High School Diploma or equivalent required 
• Bachelor’s degree in business management or any closely related field preferred  
• Minimum of 5 years management experience with 10 or more direct reports
• Minimum of 2 years Operations Management experience, industry relevant or equivalent 
• Experience managing a P&L statement and leveraging to control operational costs
• Experience leading a team of manager and or supervisor level employees
• Strong leadership skills. Must be able to keep employees motivated 
• Strong analytical skills
• American Traffic Safety Services Association (ATSSA) certified flagger, TCT, TCS preferred 
• Demonstrated knowledge of state and federal agencies including Occupational Health and Safety/Cal OSHA, Department of Transportation, Department of Industrial Relations
• Exceptional customer service and communication skills (both written and oral).  Must read/write in English.  Comfortable speaking with customers and have a mindset to work with customers and satisfy their needs (a problem solver)
• Must be a self-starter, able to work independently, highly organized, self-motivated and a team player
• Must be dependable and trustworthy
• Clean driving record required w/valid CDL
• Strong computer skills, and typing skills required. Working proficiency with Microsoft Office suite (Excel, Word, PowerPoint, Microsoft Forms), Salesforce required. 
• Ability to drive medium duty trucks and tow a trailer/equipment if needed
• Willing to travel throughout Northern California as needed 
• Excellent decision-making ability 
• Metric driven approach to process management 
• Bi-lingual (English/Spanish) a plus but not required 

Equal Employment Opportunity and Non-Discrimination: City Rise Traffic adheres to providing Equal Employment opportunity and Affirmative Action. City Rise Traffic does not discriminate on the basis of race, color, creed, religion, national or ethnic origin, sex, gender, age, sexual orientation, marital status, pregnancy, disability, medical condition, or veteran status. 

Employment is contingent upon new employees verifying legal authorization to work in the United States and successfully passing background screening.