Regional Operations Manager

Job Summary: Responsible for overseeing the warehousing operations and supervising the warehouse managers across the assigned region.

Job Duties and Responsibilities:

• Directly supervises 4-5 Depot Manager within a Region.
• Indirectly supervises 40+ employees within the Depots.

• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.

• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Directing, coordinating, managing, and controlling the following within the assigned facilities:
  • Provides leadership and manages supervisors across multiple facilities to meet and exceed business goals, customer service, productivity, and quality.
  • Works with and mentors’ supervisors in assigned region to develop leadership skills and build an environment that supports world class customer service and satisfaction.
  • All activities related to the efficient processing of inbound and outbound freight and maintaining daily operations and timely order processing.
  • Prioritize, schedule, and expedite work orders and communicate the information to team members at the beginning of each day and throughout the day; ensure inventory, components and consumables are available for the work to be performed.
  • Leverage resources and coordinate with staff to ensure work is appropriately distributed to meet our shipping commitments.
  • Ensure all orders are of the highest quality and completed on-time; ensure properly scheduling of deliveries and customer satisfaction.
• Oversee all Inventory Management activities as needed including cycle counting, bin programs, general inventory maintenance and annual physical inventory.
• Respond to customer or vendor questions to resolve potential issues regarding distribution services.
• Participate in the development and implementation of service and productivity improvement initiatives to increase customer satisfaction and improve operating expense.
• Establish and maintain effective relationships with Outside Sales, Operations, Purchasing, Accounting, Integrated Supply and other corporate departments.
• Maintains employee morale while servicing customer at economical cost; supports branch sales plan for growth and margin improvement.
• Monitor and review employee performance to operational metrics, order processing and service level reporting; conduct performance appraisals and promote career development.
• Ensure that progressive coaching and counseling concepts are conducted according to established policies and procedures.
• Handling customer interactions, questions and concerns via phone, e-mail and mail, on occasion, to ensure customer retention and satisfaction.
• Support timekeeping and scheduling for local and regional branch employees
• Analyzes reports to identify potential operational deficiencies and take corrective actions.
• Maintain branch facility, safety standards, warehouse, and office equipment.
• Other duties as assigned.
• Reports to the Director of Distribution Operations

Job Qualifications:

• Bachelor's Degree (BA) from four-year college or university, or one to two years of related experience and/or training, or equivalent combination of education and experience.

Job Competencies:

• Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
• ManagingPeople - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self-available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products, and services.; Continually works to improve supervisory skills.
• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
• Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
• Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.
• Visionary Leadership - Displays passion and optimism; Inspires respect and trust; Mobilizes others to fulfill the vision; Provides vision and inspiration to peers and subordinates.

PHYSICAL DEMANDS AND WORK ENVIRONMENT: Work is performed indoors in a manufacturing setting with regular exposure to cold, heat, noise, and moving machines/equipment. Must be able to lift to 10 lbs, push and pull up to 12 lbs, lift, stand and carry consistently, have proper hearing, vision and speech capabilities. Can wear Personal Protective Equipment (PPE) (Hearing protection, safety glasses, goggles, or shields).