Regional Experience Center Supervisor

The Regional Experience Centers Supervisor is responsible for managing Experience Centers, showrooms, and all team members within their assigned region. The assigned region for this position is New Jersey, New York, and Florida. This may include marketing initiatives and activities that convey brand messaging and awareness in the Experience Centers. The Supervisor acts as a liaison with the appropriate internal teams on utilizing the Experience Centers to drive customer engagement and maximize sales opportunities. This position needs to stay abreast of process improvements and product updates.
Responsibilities/Accountabilities:

• Build relationships with local leadership to provide marketing and sales support in the Experience Centers.
• Manage workflow within the Experience Center that advances the sales process with all potential customers.
• Hire, train, develop, and manage overall performance of the Experience Centers team members.
• Manage staffing schedule to ensure appropriate coverage for each location.
• Manage the operating budget for the Experience Centers.
• Work with local leadership to determine Experience Center hours of operation.
• Ensure each Experience Center presents a positive image by maintaining each location as it pertains to daily operations, office supplies and general aesthetics.
• Responsible for keeping all Sales samples and marketing materials up to date in all Experience Centers.
• Monitor and complete Experience Center reporting requirements (traffic flow, Showroom attachment rate, etc.).
• Work with landlords regarding lease agreement issues and is a key member of the site-selection committee as necessary.
• Lead, coordinate and support tactical marketing and customer relations events (e.g. ABC Days, tent events, Why Pella's, sports event tickets).
• May be required to manage and analyze social media and marketing efforts for the assigned Experience Centers.
• Works closely with local leadership to provide marketing support tools for lead generation/customer acquisition.
• Proactively identify opportunities to leverage available tools to enhance and improve the interactive Experience for customers.
• Promotes and facilitates continuous improvement activities within the function.
• Required to perform Brand Ambassador duties as necessary.
• Required to travel to other Experience Centers within assigned region approximately 75% of the time, including air travel and local travel via personal vehicle. Must be able to attend required company events at various locations.
• Other tasks and initiatives as assigned by management.

Skills/Knowledge:

• Ability to lead, motivate, and develop a team across the assigned region, holding others accountable to delivering business results.
• Results-oriented, self-motivated; Exceptional planning and project management skills; problem-solving and analytical skills & general business acumen.
• Demonstrates a strong work ethic, flexibility, and ability to relate to and support a variety of customers.
• Enjoys working in a fast-paced environment with a high sense of urgency.
• Able to multitask at a high level of detail with complexity and follow through.
• Works collaboratively; seeks out internal experts and utilizes their knowledge.
• Adaptable to changing processes and priorities.
• High proficiency with Microsoft Office and ability to learn internal software programs and applications.

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications, physical demands and work environment characteristics listed below are representative of the knowledge, skill, and/or ability required to successfully perform the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience:
Bachelor's degree preferred. 3-5 years' Experience leading a team, projects, and collaborating with various departments. 5 years of marketing Experience preferred in coordinating events, designing marketing collateral in print and digital platforms. Savvy and knowledgeable of customer lifecycle marketing, including strategy, content development, and analysis of impact of marketing efforts.
Computer Skills:
High proficiency with Microsoft® Word, Excel, Outlook, PowerPoint software applications and social media such as Facebook, LinkedIn, and Google. Will be expected to develop proficiency in Pella proprietary software (i.e. CRM, PQM, etc.). Proficient use of interactive advertising, tracking, optimization, analysis, and reporting tools. . Experience collaborating, presenting, and reporting to/with leadership.
Communication Skills:
Excellent verbal and written English language skills are required as well as good public relations, public speaking, and customer service skills. Ability to read, interpret, understand, and explain documents such as sales processes, product specifications or warranty manuals. Ability to effectively present information to others, gather information from others, and respond appropriately to questions from customers, coworkers, and leadership. Must display excellent phone and email etiquette. Must be able to present appropriate attitude for the situation when interacting with customers or coworkers.
Professional Skills:
Must be a team player and exhibit a strong desire to learn and promote self-growth. Must be pro-active, self-disciplined, self-motivated, and have a demonstrated ability to follow projects through to completion. Attention to detail is required. Must be able to develop trust, respect, and confidence of customers, coworkers, and managers. Must present in a clean and neat physical appearance. Must be able to investigate issues and resolve conflict in the best interests of the business and our customers.
Mathematical Skills:
Ability to subtract two-digit numbers and to multiply and divide with 10s and 100s. Ability to perform calculations using units of money, time, measurement, etc. Ability to calculate figures and amounts such as proportions, percentages, area, length, width, height, and depth. Ability to apply basic concepts of algebra, geometry, and general business math.
Physical Demands:
While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, type or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to sit, stoop, or crouch. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Time commitment required of this position will vary based on business needs.
Work Environment:
Work environment is within the Experience Center and while it has a typical office environment setup, there is high customer traffic flow. The noise level of this job is typically moderate.
Travel
Travel is required for this position and will travel the regions they are assigned. Must be able to drive to Experience Centers and required company functions at various locations.
PWD-NJ/NY, LLC. provides a working environment free of discrimination and harassment. PWD-NJ/NY, LLC. treats all persons equally, regardless of race, color, sex, religion, national origin, age or disability, as each is protected under federal law. States in which PWD-NJ/NY, LLC. operates have laws protecting classifications of Team Members not necessarily protected under federal law. Therefore, PWD-NJ/NY, LLC. also treats all persons equally, regardless of political affiliation and belief, pregnancy, national origin, age, creed, marital status, military status, sexual orientation, gender identity, genetic background or genetic information provided, mental disorder, veteran status, ancestry, or handicap as each category is protected under a municipal ordinance or state law.