Regional Director Of Operations

Company: Oak Street Health 

Title: Regional Director of Operations

Location: By Region

Role Description:

The Regional Director of Operations (RDO) is responsible for the operational rigor and oversight across multiple centers within a geography. This role reports to the Regional Vice President with close collaboration with regional leaders such as the Senior Medical Director,  the Population Health Director, and the Regional Director of Growth.

The center Practice Managers, as well as other regional resources, will report to the Regional Director of Operations (team of 4-9 ). Accountability for predetermined operational metrics and budget management is crucial for success. 

This leader should be a strong communicator who builds relationships quickly and is passionate about working in a fast-paced, results-driven organization. A track record of building strong cohesive teams with a patient first and operational sustainability mentality is a must-have. 

Check out this pamphlet for a sneak peek into the life of a RDO at Oak Street!

Core Responsibilities:

Multi-Center Operational Rigor with a focus on patient experience and engagement

• Primary goal is to ensure all centers are operationally efficient and are optimizing resources for our patients

• Deep ownership of and expanded focus on patient experience. Gather appropriate teammate and patient information to inform development of best-in-class customer service experience by and across all cohorts (Service and Clinical teams).

• Focus on schedule management, patient responsiveness, and clinical outcomes

• Continuously improving sites through proactive identification and improvement of operational opportunities

• Problem solving with center level leadership and sustainable solution creation

• Promotion of standardization to OSH best practices and SOPs to promote quality control

• Best practice sharing and coordination across centers and markets

Implementation of Clinic Operations Programming and Improvements

• Launch new initiatives, whether centrally driven or regionally driven, that will enhance daily operations 

• Be the conduit to the corporate clinical operations teams to provide feedback on new initiatives

• Partner with regional leadership to identify workflow impact across service, outreach, clinical teams

• Serve as the Subject Matter Expert in all things operational for corporate initiatives

• Leverage best practices when it comes to clinical implementation and project management

Development and Management of Center Operations Leaders

• Instill collaborative culture between operational leaders in the region

• Onboard, train and coach new Practice Managers, with responsibility for outcomes

• Conduct independent operational reviews on performance, quality, and other metrics

• Support Practice Managers in team development and build a regional cohort culture for service and clinical team members for consistency across centers

• Lead efforts in partnership with other regional leaders to support overall employee engagement scores 

• Ambassador for DE&I initiatives across region 

• Personify and cultivate Oak Street Health's mission to rebuild healthcare as it should be within the Region

• Other duties as assigned

What we're looking for

This is an exciting opportunity to be an operational leader in a value based care organization that is changing the way healthcare is delivered.

We're looking for motivated leaders with:

• 5 or more years of experience in a supervisory role in a clinical or medical setting, with at least 2 years of multi-site experience

• Undergraduate degree required, Masters preferred

• Incredible level of organization, reliability and independence

• A passion for mentorship and team-development

• A problem-solving orientation and eagerness to identify process gaps and implement practical solutions

• Ability to manage multiple priorities across various stakeholders and departments

• Excellent interpersonal skills, ability to work across a matrixed organization

• Travel required to centers within geography (80%)

• US work authorization

• Someone who embodies being 'Oaky'

What does being 'Oaky' look like?

• Radiating positive energy

• Assuming good intentions

• Creating an unmatched patient experience

• Driving clinical excellence

• Taking ownership and delivering results

• Being relentlessly determined

Why Oak Street Health?

Oak Street Health is on a mission to 'Rebuild healthcare as it should be'', providing personalized primary care for older adults on Medicare, with the goal of keeping patients healthy and living life to the fullest. Our innovative care model is centered right in our patient's communities, and focused on the quality of care over volume of services. We're an organization on the move! With over 150 locations and an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody 'Oaky' values and passion for our mission.

Oak Street Health Benefits: 

• Mission-focused career impacting change and measurably improving health outcomes for medicare patients

• Paid vacation, sick time, and investment/retirement 401K match options

• Health insurance, vision, and dental benefits

• Opportunities for leadership development and continuing education stipends

• New centers and flexible work environments

• Opportunities for high levels of responsibility and rapid advancement

Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply. 

Learn more at www.oakstreethealth.com/diversity-equity-and-inclusion-at-oak-street-health