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SalaryWhy Charlie Health?
Young people across the country need our help. The sad reality is that a mental health crisis has taken hold of our most vulnerable population—leading to record levels of depression, anxiety, substance abuse, and self-harm. From Manhattan to Montana, this reality is compounded by issues of access, both geographic and financial. The mental health landscape is systemically broken, and our young people are suffering as a result.
Charlie Health has set out on a mission to reimagine how high acuity care is delivered to young people and families in crisis. Our initial offering is a virtual intensive outpatient program, which places peers with similar mental health experiences and goals into customized virtual groups. Our team of masters-level clinicians lead groups multiple times per week to deliver a higher level of care.
Our goal is to help young people and families heal together. Through a combination of exceptional medical and psychological care, engaged community partnerships, and best-in-class technology, we provide an unparalleled approach to recovery support that serves individual needs in an integrated way. Join us in our mission to ensure that every young person—regardless of location or socioeconomic status—can get the care that they deserve.
About the Role
This role is a rare chance to lead the go-to-market efforts for one of the fastest growing startups in the healthcare industry. You'll be granted an unparalleled level of responsibility, as your efforts will define how we open and win in new markets. As a Regional Director, it will be your responsibility to manage a state-wide or multi-state region, supporting the Directors and Managers that represent Charlie Health in the region. You'll work hand-in-hand with our leadership team to identify patient referral sources, build relationships with clinical partners, and facilitate admissions for hundreds of at-risk youth. You'll obsess (in a healthy way) over ensuring that every possible patient, parent, and provider is aware of Charlie Health's programs.
Our team is comprised of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing live-saving solutions. We are looking for a candidate who is inspired by our mission and excited by the opportunity to build a business that will impact millions of lives in a profound way.
Responsibilities
- Support new admissions goals; this role will be responsible for the team's overall performance which may include carrying a book subject to current team size and growth
- Manage and lead a team of Clinical Outreach Directors and Managers in a specific region, ensuring that regional performance goals are met or exceeded
- Measure and own KPIs across your region, reporting upwards on a monthly basis
- Develop and operationalize GTM strategy for efficient new market penetration
- Create, build, and manage relationships with referral sources across priority markets
- Lead meetings with patients, parents, and providers to uncover needs, address barriers to treatment, and cement community partnerships
- Design strategies to better support and engage referral partners across different channels
- Deepen Charlie Health's penetration across existing partnerships
- Attend and lead various educational meetings, marketing presentations, and networking events both in person and via conference call
- Synthesize and share market feedback from partners, patients, and stakeholders to inform go-forward marketing and product strategies
Work closely with internal partners including marketing, product, client success, and legal to deliver on GTM goals
Requirements
- Must be based in Iowa, Des Moines preferred
- 10+ years of business development experience, including 3+ years of experience in sales leadership
- 5+ years of experience in behavioral health or healthcare strongly preferred
- Proficiency with Microsoft Office, Google Suite, CRM (Salesforce preferred), scheduling, and video conferencing technologies
- Work authorized in the United States and native or bilingual English proficiency
- Professional working proficiency in Spanish a plus
- Demonstrated track record of top-tier performance in the development, maintenance, and growth of customer accounts in a B2B / Clinical Outreach setting
- Experience managing, coaching, and motivating a business development team
- Experience measuring, analyzing, and being accountable to well-defined sales metrics/KPIs
- Exceptional interpersonal, relationship-building, and listening skills, with a natural, consultative style
- Ability to energize, communicate, and build rapport at all levels within an organization
- Ability to travel locally (within ~1 hour driving distance) for meetings with potential referral partners
- Must have reliable transportation, a valid driver's license, and the ability to drive up to 1-hour each way on a regular basis
- Strong project management skills, with a demonstrable ability to corral and manage details in a fast-paced, fluid environment
- Expert in advising, presenting to, and persuading senior corporate personnel
Benefits
Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.#LI-HYBRID
So—what do you think?
If you've made it this far, well, we're excited to meet you too. Just one more thing that we want you to remember: we pride ourselves on our meritocratic, performance-driven culture. There are lives on the line, and we have young people to save. There's no room for complacency. Your scope of responsibility and opportunity to make a difference will be uncapped at Charlie Health, but we need your commitment that you will work tirelessly for our patients, parents, and partners. At the end of day, our team is committed to helping you succeed at Charlie Health because when you succeed, our patients succeed, and we get one step closer to solving the mental health crisis. We're hopeful that this role will give you the experience to go and do whatever you want in life but the fulfillment to make you never want to leave our team. We look forward to solving the mental health crisis, together.
Please do not call our public clinical admissions line in regards to this or any other job posting.
Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: https://www.charliehealth.com/careers/current-openings. Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services.
Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.
At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.
Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.
