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Form of workRequisition ID : 493934
This is a Hybrid Position - Based in Wilmington, DE or other IFF location
At IFF , an industry leader in food, beverage, health, biosciences and sensorial experiences, science and creativity meet to create essential solutions for a better world - from global icons to unexpected innovations and experiences. With the beauty of art and the precision of science, we are an international collective of thinkers who partners with customers to bring scents, tastes, experiences, ingredients and solutions for products the world craves. Together, we will #DoMoreGood for people and planet. Learn more at iff.com, Twitter, Facebook, Instagram, and LinkedIn. (NYSE: IFF)
The Health and Bioscience (H&B) business is one of four divisions within IFF and is seeking to fill an open position for a Regional Sales Assistant/Analyst and Demand Planner in North America. Inspired by nature and distinguished by its world-class bioscience and microbiome capabilities, IFF's Health & Biosciences (H&B) division is a leading innovation partner for customers across a broad range of consumer product, industrial and agriculture sectors. H&B works closely with our customers to enhance products - and their processes - to deliver safer, healthier and more sustainable solutions.
The Demand Planner ensures product demand forecasts are created, reviewed, published, and refined when appropriate. Interacts and communicates with sales, marketing, finance, supply planning, and other departments as appropriate to obtain current, accurate, and relevant information.
The Regional Sales Assistant/Analyst and Demand Planner supports the sales and commercial excellence teams, delivers information, drives commercial excellence processes and projects, and supports processes and systems in the H&B Business. With a customer-centric mindset, the Regional Sales Assistant/Analyst will serve internal customers with guidance and support to drive high quality and business impact.
The successful candidate should have experience with Sales Force.com, and as a plus SAP or other enterprise management systems, and a robust track record of problem-solving. The candidate will report to the H&B Commercial Excellence Leader.
Demand Planning
- Support the consensus demand plan each month and pulling together necessary content to run the SIOP monthly demand reviews.
- Analyze sales history, business intelligence, and statistical data to drive accuracy for short-term (0-12 months) and long-term (12-24 months) forecast horizons, including support of budget process
- Become subject matter expert in demand planning tools (APO; MyBIS; MIP), including implementation of training schedule (Sales Input Tool) with Commercial Team, applying differentiated forecast strategy principles and partnering directly with IT to resolve technical system issues
- Accountable for the Demand process and continually improving output, accuracy and bias using BI reporting. Be able to generate value adding reports for commercial teams
Sales Force.Com (SFDC) Super User/SFDC and Price Force.Com (PFDC) Support
- Work with customer leads and prospects to advance through sales cycle
- Assist new Sales Force.com users with access and modify access for current users
- Provide training / advice as needed.
- Enter issues as needed for problems
- New Sales Force.com Platforms (Customer Hub, Service Cloud, Showpad etc)
- Learn new platforms as adopted by H&B Business
- Provide training and guidance on platforms during roll out to the organization
- Become a Superuser for each new platform and support the organization in the ongoing use of platforms
- Complete projects as assigned by the Business Process Owner
Sales administration
- Work with sales teams to improve Opportunities data in SFDC
- Align CRM account information
- Gather data and verify customers' quarterly rebates
- Maintain Animal Nutrition "Blender file" and host meetings bi-monthly to verify data
- Work with regulatory on tonnage for state tax purposes quarterly
- Run sales reports as requested by Key Account Managers
- Analyze sales to calculate yearend bonus payments
- Receive and process invoices as needed
Qualifications:
- Bachelor's degree in Business Administration or similar expertise through work experience
- Minimum 3 years of experience in Sales and/or Commercial Excellence organizations
- Previous experience in Demand Planning
- Demonstrated experience with SAP-APO, SDFC, PFDC and CRM systems
- Proven skills in problem solving; Analytical, structured and data driven
- Proactive and able to complete projects in a timely manner
- Excellent skills in MS Office programs including Excel, PowerPoint, Word as well as Tableau
- Customer and Market Focus/Orientation
- High level of sales and commercial acumen
- Strong communication skills to interact with various layers of the organization
Preferred Experience:
- Sales Force.com - training and support
- Execution of calculations for rebates, bonuses
- Improved tools and vehicles, contacts, and tactics for commercial teams
- Has a continuous improvement mindset around forecast accuracy, forecast bias and MFA within the process using strong analytical techniques.
We are a global leader in taste, scent and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.
Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more.
