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Form of workJob Description
The Catering Sales Manager is responsible for meeting or exceeding Catering Sales targets in their assigned market/s. They develop and execute the sales plan in their assigned territory to grow catering through both B2B and B2C sales. They partner with operators to move the catering business forward and maximize sales opportunities.
Position will cover: AR, CT, IN, IA, MN, KY, NE, NM, OH, and WI. Candidates that reside in Eastern & Central time zones preferred.
Responsibilities
- Meets or exceeds sales targets by executing a well-planned Catering Sales strategy with the guidance of their National Catering Business Development Manager.
- Works strategically and uses all resources available to pursue significant Catering Sales opportunities for B2B and B2C clients.
- Uses the CRM tool daily to record all guest interactions, sales efforts and plan future outreach opportunities.
- Develops existing business by pulling daily reports from the database to uncover additional sales opportunities.
- Contacts first-time order clients daily to identify additional sales opportunities and check on the overall catering experience.
- Executes required sales activities to ensure Catering’s sales plan success in their assigned region.
- Contacts all clients from prior year large orders to repeat or replace YOY sales.
- Follows up daily on all leads and pending orders/quotes.
- Follows up on orders to ensure client satisfaction has been met, manage client recovery when necessary, and prospect for future sales opportunities.
- Solicits new Catering Sales through prospecting, cold calling, emails, and lead follow-up.
- Anticipates client needs, offering menu selection and recommendations as needed.
- Consistently asks fact-finding questions during all client interactions to seek additional sales and National Account opportunities.
- Maintains an active pipeline of prospects that is aligned with regional sales targets.
- Appropriately uses company resources with the guidance and approval of the National Catering Business Development Manager.
- Builds relationships with the operations team, including but not limited to sharing best practices, addressing execution gaps, and supporting LRM regional initiatives.
- Develops and maintains a strong partnership with all Market Partners in their region to consistently improve order execution and to maximize sales growth opportunities in the field.
- Submits weekly sales reports to the leadership team.
- Sends monthly catering updates to the operations team and holds quarterly regional calls with assigned Market Partners to review catering initiatives and drive revenue.
- Completes additional tasks/responsibilities as needed to move the catering department forward.
Other Job Functions
- Attends and participate in team meetings, which may require travel.
- Available to work a flexible work schedule that could include weekends and evenings.
- Travel up to 10% of the time.
Benefits
- Eligible for quarterly uncapped bonus plan targeted towards motivated sales professionals.
- Flexible paid time off and holidays
- Health, vision, dental, life insurance plans, and discounts
- 401(k) savings plan plus a company match with immediate vesting.
- Eligible to participate in the employee stock purchase plan after 1 year of continuous employment.
- Discounts on Red Robin food
Skills and Abilities Required
- Bachelor’s degree preferred.
- Minimum of one-year B2B remote sales and account management skills within the food & beverage industry required. Preference towards greater experience.
- Acts with integrity, professionalism, and confidentiality. Is a team player.
- Strong organizational and time management skills. Able to maintain an organized weekly, monthly, and quarterly calendar that aligns with business needs.
- Excellent verbal and written communication skills.
- Self-motivated. Thrives in a remote working environment.
- Excellent interpersonal, negotiation, and conflict resolution skills.
- Ability to successfully work with cross-functional teams.
- Comfortable and experienced with developing and executing virtual presentations.
- Adaptable and able to work in a rapidly changing environment and industry.
- Proficient Microsoft Office user. Able to easily navigate Outlook, Excel, and Word.
Work Conditions
- Remote Home Office
- Equipment: Computer provided. Cell phone required.
- Must be able to sit or stand for prolonged periods of time
Red Robin is an Equal Opportunity & E-Verify Employer
