Catering Sales Manager Embassy Suites By Hilton Minneapolis North

Job Summary

The Catering Sales Manager is responsible for the growth of current client relationships and all new meeting and event account sourcing. The Catering Sales Manager will focus on building and strengthening client relationships and networks.

Essential Duties and Responsibilities

Identifies and executes multiple sales strategies to increase the hotel's client base and top line revenue across the meetings, events, and food and beverage segments. Qualifies each potential piece of business by pre-call planning, identifying hot buttons and overcoming obstacles. Conducts proactive sales call activities in the market and consistently meets the weekly goal expectations that are set by sales leadership. Consults with clients to plan and determine event requirements, including number of guests and size of venue. Assists with scheduling and planning of other aspects of the event, including decorations, flowers, photographer, music, or entertainment in collaboration with the sales department as needed. Responds to all potential leads and inquiries in a timely manner and customizes responses to each client's needs. Maintains current knowledge related to competition and market conditions and effectively applies strategies to increase business. Maintains accurate records of costs for catering services. Addresses problems or complaints concerning food or services provided. Prepares weekly reporting requirements in a timely manner. Creates and maintains positive and professional staff and client relationships. Presents the hotel in an appealing way to prospective clients by telling intriguing stories and describing available opportunities including on-site property tours and off-site client interactions. Documents all sales activities and booking in accordance with expected standards in related systems. Discusses menu choices and associated costs with clients. Collaborates with chef regarding special items to be added to the menu. Ensures follow through and collaboration on all event details and logistics. Collects payment for food and services as specified in contract. Participates in local hospitality and community networking events. Performs all group savvy tasks as needed. Performs additional responsibilities as assigned by leadership.

Qualifications

• 2 or more years of relevant sales, customer service, or hospitality experience.
• Strong interpersonal and communication skills.
• Ability to speak clearly and listen attentively.
• Ability to read and write effectively.
• Ability to resolve problems effectively.
• Ability to manage stressful situations with poise and finesse.