Regional Account Manager

FUNCTION:
The Regional Account Manager (RAM) is responsible for creating long-term, trusting relationships with our customers. The RAM will oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities. The RAM will report to the Regional Director.

DUTIES & RESPONSIBILITIES:
1. Serve as the primary point of contact/liaison between assigned accounts/clients and Winter Services to ensure the highest levels of customer service.
2. Responsible for understanding customer’s needs and positioning/promoting our services to meet those needs.
3. Ability to work with Regional Sales Manager, Regional Director, Operations Manager, and other WSI companies.
4. Ensure highly effective client communication and the achievement of agreed upon client satisfaction levels.
5. Build and maintain strategic business relationships with high level decision makers.
6. Utilize and update CRM to reflect current and potential customers.
7. Develop new business with existing clients and/or identify areas of improvement to meet sales quotas.
8. Assist in the preparation of presentation materials for more involved bids and RFPs as needed.
9. Assist with client portals and service requests throughout the winter season.
10. Meet or exceed client revenue target with assigned accounts.
11. Research and assist Regional Operations Manager and Regional Team to find subcontractors for their assigned region.
12. Assist in training subcontractors on Winter Service’s IVR system.
13. Work with the Regional Team to help manage preseason property inspection process for your assigned accounts to you ensure completion of all staking and photography by all Area Managers by November for In-Town.
14. Perform routine site inspections before, during, and after events to ensure successful completion of all scheduled tasks on specific routes.
15. Collect intelligence on pricing, sales, competition, clients, prospective clients, and industry trends.
16. Work to achieve and exceed overall sales goals and sales activity standards.
17. Measure and map all client’s sites to meet their snow removal expectations.
18. Partner with Regional Team and other departments during winter season to ensure the highest level of customer satisfaction.
19. Review and follow up with customer service feedback for your customers and work with Director of Sales if a corrective action plan is needed.
20. Control expenses to meet budget guidelines.
21. Adhere to all company policies, procedures, and business ethic codes.

QUALIFICATIONS:
• High School or equivalent education required. Bachelor’s Degree is highly preferred.
• Must have a minimum 2 years of hands on sales experience, industry experience a plus but not required.
• Must possess excellent written and verbal skills.
• Willingness to take initiative, ownership, and risk.
• Strong overall computer skills.
• Must be able to perform take-offs and prepare detailed bid documents and specifications for snow and ice control services.
• Highly flexible and adapts well to rapidly changing environment.
• Able to multi-task and work with pressures of deadlines.