Address
Form of workORGANIZATION SUMMARY:
World Relief is a global Christian humanitarian organization that is fighting for change that lasts, right here in the U.S. and across the globe. We bring sustainable solutions to the world's greatest problems – disasters, extreme poverty, violence, oppression, and mass displacement. The organization is approximately 75 years old and has worked in over 100 countries around the world since its founding.
In the United States, we come alongside local churches, community organizations and hundreds of individual volunteers to support newly arriving Refugee and other immigrant families. Today, we are proud to partner with over 6,000 local churches, and 95,000 volunteers globally to bring hope, healing and transformation to the most vulnerable.
POSITION SUMMARY:
Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten? Do you believe in our calling as Christians to welcome the least of these and love our neighbor?
If you answered ‘yes', to any of the above, World Relief, and millions of people around the world need you.
World Relief Memphis seeks a talented professional to deliver quality, timely and compassionate orientation and navigation services to newly arrived refugee children, youth and their families as they enter and adjust to the U.S. educational system. The Refugee and Immigrant Youth Services Specialist will serve as a case manager for families with children from birth to high school graduation and assist in accessing education and other supportive community services to achieve educational and vocational advancement, promote civic and social engagement, and adjust to cultural differences in the US. A key function of this role is to be a liaison between clients and local schools, primarily in the Memphis Shelby County School District, and other relevant partners. Furthermore, this position has primary responsibility for supporting the RIYS Manager in the expansion of services to children 0-5 to include early childhood development centers and preschool partners and ensuring families with preschool aged children are referred and connected to these community resources. In addition to case management experience, ideal candidates for this position will be able to network with churches, community partners and schools to identify and develop relevant services to meet the holistic needs of refugee clients as they work towards self-sufficiency.
Compensation: $19.25 - $21.25 per hour
Role & Responsibilities- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Provide direct client care and case management to Refugee and Immigrant caseload
- Determine eligibility and enroll clients into relevant programs, performing intake assessments and developing appropriate service plans to track progress towards goal achievement
- Assist clients in navigating and accessing community resources essential for educational achievement, social engagement and overall integration, including, but not limited to, special education programs, immunizations and translation and effective communication practices with their children's schools and teachers.
- Perform home visits and evaluations to identify and address barriers to successful school engagement, mentorship, and integration during service period
- Assist and teach families how to enroll and register their school-aged children, navigate the schools online and communication platforms, and provide school orientations
- Maintain regular communication with clients through phone calls, emails, and office visits.
- Maintain complete, detailed and accurate records of client files, case notes, and reporting records, and submit monthly program reports in compliance with state and federal funding partners
- Ensure close collaboration with Initial Welcome Services and Newcomer Outreach staff and/or other service lines to develop, include, and monitor youth specific priorities and goals within overall service plans and core service delivery.
- Coordinate with staff, students and parents to identify and overcome needs and challenges faced by students whose primary language or cultural background limits their educational and vocational advancement as well as civic and social engagement
- Operate as a cultural broker between volunteers, church groups, educational and other service providers and refugees.
- Serve as a liaison between local public schools and refugee families, and provide mediation as school and family-related issues arise
- Participate in providing technical assistance and education to school staff, community agencies, and volunteers about the refugee resettlement process and cultural adjustment process for refugee youth and families
- Maintain relationships with program partners including schools, other service providers, and volunteers
- Support the expansion of youth programming and connect families with 0-5 aged children to include early child development/education centers and preschool partners through development, program design, networking and other activities assigned by the RIYS Manager
- Work closely with the RIYS Manager and other RIYS team members to further develop need driven, gap-filling, research-driven training and curriculum for refugee Immigrant Youth and their families
- Utilize case management databases at World Relief to track program data and client outcomes
- Participate in staff meetings, ongoing training, and other staff development opportunities
- Actively work toward the mission of World Relief to empower the local church through engagement of local churches and volunteers
- Coordinate and provide leadership for volunteers and interns as assigned
- Other tasks and duties as assigned.
- Demonstrated understanding of case management processes, strengths-based perspectives, and trauma-informed practice preferred
- Previous professional experience in social services sector and case management strongly preferred
- Experience in education, volunteer coordination, and/or Youth Services
- Ability to work with students from culturally and linguistically diverse backgrounds
- Compassion, skill and sensitivity working with people from various backgrounds and beliefs
- Ability to work with minimum supervision and resolve problems/issues promptly and effectively
- Ability to work well on a team in a synergistic work environment, a flexible and motivated team player
- Ability to prioritize, multi-task and organize in a fast paced and fluid environment
- Ability to network and develop mutually beneficial relationships
- Undergraduate degree preferred
- Strong preference for candidates who are fluent in at least one language spoken by a major refugee/immigrant group in Memphis (Arabic, Swahili, Kinyarwanda, Spanish, Farsi/Dari, etc.)
- Entrepreneurial skills; self-starter; strong initiative and development skills
- Fluent in Microsoft software including Excel, Word, and Outlook; highly skilled in Google Suite products, including Google Drive; prefer Salesforce and Microsoft Dynamics experience
- Strong verbal and written communication skills
- Mature and personal Christian faith
- Committed to the mission, vision, and values of World Relief
- Desire to serve and empower the Church to impact vulnerable communities
- Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Evangelicals For the Health of The Nation document
- Excellent time management and planning skills, and a keen attention to detail
- Strong interpersonal, verbal and written communication and conflict resolution skills
- Highly motivated with good follow through and problem-solving skills
- Skill and sensitivity working with people from various backgrounds and beliefs
- Ability to work with minimum supervision and resolve problems/issues promptly and effectively
- Ability to work well on a team in a synergistic work environment, a flexible and motivated team player
- Ability to prioritize, multi-task and organize in a fast paced and fluid environment
- Ability to work evenings and weekends as client's needs change
- Valid driver's license and reliable access to an insured vehicle required
- Must be able to pass a background check and MVR check
- Experience in Microsoft software including Excel, Word, Power Point, and Outlook
- Up to 25% domestic travel only
World Relief offers a competitive benefits package (25 hours + per week):
- Medical, Dental, Vision
- Offer 16 company Paid Holidays + 4 additional Personal days per year!
- Paid Sick and Vacation Time
- Paid Parental Leave (12 weeks for qualified employees)
- FSAs: Medical & Dependent Care, & Commuter Funding
- Supplemental Life Insurance (employee, spouse, and children)
- Critical Illness, Hospital Indemnity, and Accident insurance policies
- Legal Shield Insurance
World Relief pays 100% for eligible employees:
- Group Term Life (employee, spouse, and children)
- Long Term & Short-term Disability
- Accidental Death and Dismemberment (AD&D)
- Long Distance Travel Insurance
- Employee Assistance Program (EAP)
World Relief - Retirement:
- 401K & Roth
- WR matches up to 4%, then an additional quarter percent up to 10%
- Eligibility: Full Time (40 hours per week) is eligible after 3 months of employment. Part time is eligible after 1000 hours in a year.
World Relief Discounts (Immediately Eligible):
- Verizon
- Pet Insurance through Nationwide
- Home and Auto insurance through Liberty Mutual
- Working Advantage Discount Program
- Active & Fit Gym Membership
World Relief is honored to be recognized with the Silver-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program including leadership and culture, program foundations and execution, and whole person health.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
· While performing the duties of this job, the employee is required to have ordinary ambulatory skills sufficient to visit other locations
· The ability to stand, walk, stoop, kneel, crouch, and manipulate (lift, carry, move) light to medium weights of 10-15 pounds.
· Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read application information.
· The employee frequently is required to sit, reach with hands and arms, talk and hear.
WORK ENVIRONMENT:
· General office setting. World Relief also offers hybrid and remote schedules for limited positions.
· Great lengths of time working on computer, reading from computer screen, entering information, standing at copier or fax machine, and some time on the phone or in virtual meetings may be required.
· Year-end archiving activities involve repeated lifting and bending.
· Physical, emotional and intellectual demands
· Equipment used: Employee computer (desktop or laptop), printer, and copier.
· All of the above duties and responsibilities are essential job functions subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. This job description is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Individuals may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodation. This position description is not all-inclusive and is always under review.
We are proud to be an EEO/AA employer M/F/D/V.
For World Relief staff, strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.
Legal Background in the United States
World Relief is both an equal opportunity employer and a faith-based religious organization.?World Relief strictly prohibits and does not tolerate unlawful discrimination against employees on the basis of person's race, color, sex, national origin, age, disability, genetic information, or any other characteristic protected under applicable federal, state, or local law, which does not conflict with the protections afforded World Relief as a faith-based employer.
In addition, physical or mental limitations will not be a factor in the application of World Relief's employment policies or employee practices, except for those situations in which occupational requirement make consideration of such factors necessary.
Pursuant to the Civil Rights Act of 1964, Section 702 (42 U.S.C. 2000e 1(a) World Relief has the right to, and does, hire only candidates who agree with World Relief's Statement of Faith.
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