Address
Form of work
SalaryDivision/Department:
OrthoNY/Referrals and Reschedules
Location:
Latham, NY
Job Title:
Referrals/Reschedules Coordinator
Reports to:
Director, Care Coordination
Hours:
Full Time Monday-Friday 8am-4:30pm
FLSA Status:
Non-Exempt
GENERAL DESCRIPTION
We are seeking a motivated, self-starting individual to join our team as a Referral/Rescheduling Coordinator. As part of our team, you process referrals from inside OrthoNY and outside facility request, answer phones, maintain and update health care records, and perform data entry and reschedule appointments. This position requires a highly organized professional with excellent customer service skills and phone etiquette. Our ideal candidate also has prior experience within a medical office and knowledge of medical terminology.
RESPONSIBILITIES
To perform this job successfully, an individual must be able to perform each essential responsibility satisfactorily.
- Answer incoming phone calls from patients to schedule appointments, reschedule appointments, confirm appointments, and address patient questions;
- Process incoming referrals using Mod Med (EMR), Outlook emails and YPO (Your Practice online) website.
- Update patient records in Mod Med (EMR)
- Provides highest level of customer service in all interactions with our patients and outside facilities
- Data entry of medical records and patient information
- Forward calls, faxes or other incoming correspondence to appropriate team member
- Maintain confidentiality by following all applicable HIPAA regulations
- Provide accurate computer documentation of all telephone encounters;
- Complete additional tasks as assigned
QUALIFICATIONS
The requirements listed below are representative of the knowledge, skill and ability to perform the essential functions:
- Experience working with an EMR required, Modernizing Medicine preferred;
- Minimum 2 years of experience in a medical setting;
- Adaptable and quick thinker with the ability to pivot and multi-task seamlessly in a fast-paced, high-volume environments
- Proficient in with Microsoft Office;
- Highly organized with strong attention to detail;
- Excellent communication and customer service skills;
- Exhibit a high level of professionalism and confidentiality;
OTHER INFORMATION
- Ability to travel between offices as needed
- This is an “in office” position in a safe work environment
