Address
Form of workMake a Difference in Someone's Life!
At Monarch, we work together to provide life-changing care in communities across North Carolina and Rhode Island. As a team, we provide hope, promote wellness, and empower individuals and families impacted by mental illness, substance use disorders, intellectual and developmental disabilities, and traumatic brain injury.
You Belong at Monarch
You deserve a positive and encouraging work environment - a place where you can do your best work and grow as a professional. That is just what you'll find at Monarch. Here, we care for people, including our team members. We offer a comprehensive, competitive benefits package that supports full-time and part-time team members and their families. More than just a job, this opportunity with Monarch will give you room to spread your wings and grow because we believe in promoting from within and developing future leaders.
Job Highlights:
This Opportunity:
The primary responsibilities of the Referral Marketing Manager are to conduct marketing and customer service activities for Monarch (dba UMAR) in the assigned region. Marketing activities include: direct outreach to targeted partners, attending meetings, planning events, providing tours, performing referral source in-services, and acting as a liaison between the referral source and Monarch (dba UMAR). This position will participate in new program development as requested and market new services and programs as assigned.
What You'll Do:
1. Establish and maintain positive relationships with referral sources. Ensure timely and accurate communication of pertinent information.
2. Meet required contact goals and make face-to-face contact with each referral source at the required frequency based upon the current status of the referral source. Strive to increase the number of referrals by successfully managing referral relationships.
3. Arrange and conduct individual and group tours, special events, and/or presentations for referral sources, presenting Monarch (dba UMAR)in a professional manner.
4. Maintain accurate records, logging all outreach and referral management activities in appropriate systems/databases and provide reports as required.
5. Develop comprehensive knowledge of each of Monarch (dba UMAR)'s programs and services with the ability to describe admission criteria per service line and maintain an understanding of the individual and organizational referral sources that align with those services.
6. Remain available and responsive to referral contacts whenever they need assistance, information, or feedback. Analyze, investigate, and solve referral source problems, collaborating with Monarch (dba UMAR) staff as necessary.
7. Identify, attend, and represent Monarch (dba UMAR) at related conferences and conventions to network and to generate leads of potential referral sources. Some weekend and evening work may be required.
8. Attend appropriate Monarch (dba UMAR) in-service trainings, local staff meetings, and statewide meetings to remain informed of current program issues and service changes.
9. Participate in the development of effective marketing strategies of new services and programs as assigned.
10. Maintain knowledge of Monarch (dba UMAR)'s competitors within the marketplace. Know their service lines and their strengths and weaknesses and communicate them effectively to Monarch (dba UMAR)'s leadership.
11. Maintain trainings as required and requested.
12. Demonstrate knowledge of emergency procedures and assist in crisis situations.
13. Demonstrate knowledge of and comply with all agency policies and procedures.
14. Complete all other relevant responsibilities assigned by the supervisor.
15. Driving and travel will be required.
Education We're Looking For:
Bachelors (Required)
Certifications We're Looking For:
North Carolina Driver License (Valid) - NC Division of Motor Vehicles
Experience We're Looking For:
Marketing Experience
Schedule:
Monday-Friday (8:00am-5:00pm)
Target Weekly Hours:
40
Monarch is an Equal Opportunity Employer
Monarch offers opportunities as diverse as the people we support and the communities we serve. Monarch is an equal opportunity employer and we are firmly committed to supporting and celebrating all forms of diversity.
Monarch does not accept paper applications. Any person with a disability who needs any reasonable accommodation under the Americans with Disabilities Act to apply for a position or otherwise to participate in Monarch job search or selection process, should contact HR@MonarchNC.org or call (704) 986-1550.
This job description in no way implies that these are the only duties and responsibilities to be performed. You will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of Monarch.
At Monarch, we work together to provide life-changing care in communities across North Carolina and Rhode Island. As a team, we provide hope, promote wellness, and empower individuals and families impacted by mental illness, substance use disorders, intellectual and developmental disabilities, and traumatic brain injury.
You Belong at Monarch
You deserve a positive and encouraging work environment - a place where you can do your best work and grow as a professional. That is just what you'll find at Monarch. Here, we care for people, including our team members. We offer a comprehensive, competitive benefits package that supports full-time and part-time team members and their families. More than just a job, this opportunity with Monarch will give you room to spread your wings and grow because we believe in promoting from within and developing future leaders.
Job Highlights:
This Opportunity:
The primary responsibilities of the Referral Marketing Manager are to conduct marketing and customer service activities for Monarch (dba UMAR) in the assigned region. Marketing activities include: direct outreach to targeted partners, attending meetings, planning events, providing tours, performing referral source in-services, and acting as a liaison between the referral source and Monarch (dba UMAR). This position will participate in new program development as requested and market new services and programs as assigned.
What You'll Do:
1. Establish and maintain positive relationships with referral sources. Ensure timely and accurate communication of pertinent information.
2. Meet required contact goals and make face-to-face contact with each referral source at the required frequency based upon the current status of the referral source. Strive to increase the number of referrals by successfully managing referral relationships.
3. Arrange and conduct individual and group tours, special events, and/or presentations for referral sources, presenting Monarch (dba UMAR)in a professional manner.
4. Maintain accurate records, logging all outreach and referral management activities in appropriate systems/databases and provide reports as required.
5. Develop comprehensive knowledge of each of Monarch (dba UMAR)'s programs and services with the ability to describe admission criteria per service line and maintain an understanding of the individual and organizational referral sources that align with those services.
6. Remain available and responsive to referral contacts whenever they need assistance, information, or feedback. Analyze, investigate, and solve referral source problems, collaborating with Monarch (dba UMAR) staff as necessary.
7. Identify, attend, and represent Monarch (dba UMAR) at related conferences and conventions to network and to generate leads of potential referral sources. Some weekend and evening work may be required.
8. Attend appropriate Monarch (dba UMAR) in-service trainings, local staff meetings, and statewide meetings to remain informed of current program issues and service changes.
9. Participate in the development of effective marketing strategies of new services and programs as assigned.
10. Maintain knowledge of Monarch (dba UMAR)'s competitors within the marketplace. Know their service lines and their strengths and weaknesses and communicate them effectively to Monarch (dba UMAR)'s leadership.
11. Maintain trainings as required and requested.
12. Demonstrate knowledge of emergency procedures and assist in crisis situations.
13. Demonstrate knowledge of and comply with all agency policies and procedures.
14. Complete all other relevant responsibilities assigned by the supervisor.
15. Driving and travel will be required.
Education We're Looking For:
Bachelors (Required)
Certifications We're Looking For:
North Carolina Driver License (Valid) - NC Division of Motor Vehicles
Experience We're Looking For:
Marketing Experience
Schedule:
Monday-Friday (8:00am-5:00pm)
Target Weekly Hours:
40
Monarch is an Equal Opportunity Employer
Monarch offers opportunities as diverse as the people we support and the communities we serve. Monarch is an equal opportunity employer and we are firmly committed to supporting and celebrating all forms of diversity.
Monarch does not accept paper applications. Any person with a disability who needs any reasonable accommodation under the Americans with Disabilities Act to apply for a position or otherwise to participate in Monarch job search or selection process, should contact HR@MonarchNC.org or call (704) 986-1550.
This job description in no way implies that these are the only duties and responsibilities to be performed. You will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of Monarch.
