Referral Coordinator

Job Summary

Responsible for developing and maintaining a referral relations program by promoting clinic physician services and other services to external medical professionals (referral sources). Monitors staff communication with referral sources. Facilitates communication between clinic physicians and referral sources.

Education/Experience

High School Diploma or GED required. Two or more years of customer service in a healthcare setting required.

Skills and Abilities

• Basic computer skills required.
• Excellent oral and written communication skills.
• Ability to perform multiple tasks and work independently.
• Ability to develop and maintain professional, service-oriented working relationships with patients, physicians, co-workers and supervisors.
• Ability to understand and comply with policies and procedures.
• Demonstrates professional telephone technique with strong focus on communication style and knowledge of the department/clinic.

Job Specific Duties

• Communicates and responds to customer needs in a professional, positive manner building credibility and rapport with all contacts.
• Communicates new information related to all clinical services and referral protocols
• Receives, researches and completes, in a timely manner, all inquiries and requests ensuring optimum customer satisfaction.
• Assumes ownership of each transaction.
• Maintains high level of accuracy in all data collection and entry, appropriately following through and documenting the interaction.
• Employs a systematic approach in problem solving; makes decisions based on thoughtful analysis of the situation, and evaluation of the alternatives.
• Provides documentation as needed.
• Remains current on changes in policies and protocols
• Upholds a professional working relationship at all times and adheres to department rules.
• Practices teamwork and works with others respectfully and openly; provides help to achieve shared goals.
• Uses appropriate methods to clearly convey information to others in an engaging way, which helps others understand and retain the message.
• Meets or exceeds patient and employee safety requirements while promoting and achieving quality outcomes.
• Takes ownership for goals and outcomes; effectively and efficiently uses available resources to successfully complete tasks.
• Identifies opportunities and takes action to continuously improve processes.