Referral Coordinator

JOB SUMMARY:

The Referral Coordinator is responsible for coordinating all patient referrals at the request of the providers. Schedule any appointments necessary, coordinating with the patient and the outside providers. Enters all referrals into the EHR.

POSITION DESCRIPTION & DUTIES AND RESPONSIBILITIES:

• Efficiently coordinate and address all patient referrals at the request of the provider, while maintaining consistent communication with the provider.
• Answer telephones and communicates with patients, physician offices, insurance companies, diagnostic centers and hospitals regarding referral matters.
• Determine and validate patient eligibility for scheduled procedures and retrieve authorizations as needed.
• Schedule referral appointments were applicable and/or help coordinate appointments with outside providers.
• Provide documents to patients such as a prescription for diagnostic testing, if requested.
• Maintain electronic medical records including scanning and associating relative documents to referral orders.
• Collect, Record and proficiently enter all referrals into the EHR system.
• Reconcile incoming and outgoing referrals in the Financial Auth Task List on a daily basis.
• Manage and follow-up on pending referrals on a daily basis.
• Check Benefits and Referrals Team Task List and review overdue and expired referrals and contact as appropriate, patients, providers and insurance companies.
• Manage My Active Tasks task list on a daily basis for review and completion of tasks.
• Check email on a daily basis.
• Work with outside agencies to help patients.
• Other related duties or responsibilities as assigned by the manager.

POSITION QUALIFICATIONS / EDUCATION & EXPERIENCE:

• High School diploma or equivalent.
• Intermediate Computer Literacy with basic knowledge of office procedures and business machines.
• Knowledge and experience with EHR and Athena.
• Prior experience in a medical office setting.
• Ability to work with clinical staff and handle pressure from more than one provider.
• Excellent verbal and written communication.
• Computer knowledge, Outlook, Work, and Excel.
• Must treat all patient information as confidential.
• Handles interruptions or unpredictable situations in a positive fashion.
• Exhibits the ability to manage time well and work under stressful conditions with an even temperament.
• Maintains a high degree of dependability.

PHYSICAL DEMANDS: Must be able to walk, stand and sit intermittently. Upon occasions be able to assist in properly moving a patient. Be able to lift up to 30 pounds. May need to push or pull medical equipment. May have to stoop, bend knees and/or reach. Must be able to use the keyboard on a computer. Phone work required.

ADDITIONAL QUALITIES: Develops and maintains good relationships with co-workers. Demonstrates good judgment when dealing with sensitive issues. Must have the ability to address sensitive issues in a confidential manner. Supports organizational and department goals. Commitment to the team approach and displays the ability to establish and maintain harmonious working relationships with other employees and the public. Contributes important information. Dresses appropriately for position. Maintains a high degree of dependability.

EEO STATEMENT:

One of the greatest assets of MSPB is the ethnic, cultural, and social diversity of its employees. MSPB takes great pride in the diversity and values and respects of all its employees, regardless of race, color, sex, marital status religion, national origin, ancestry, genetic information, age, disability, gender identification, or sexual orientation.

The above statements are intended to describe the general nature and level of work to be performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.

POSITION QUALIFICATIONS / EDUCATION & EXPERIENCE:

• High School diploma or equivalent.
• Intermediate Computer Literacy with basic knowledge of office procedures and business machines.
• Knowledge and experience with EHR and Athena.
• Prior experience in a medical office setting.
• Ability to work with clinical staff and handle pressure from more than one provider.
• Excellent verbal and written communication.
• Computer knowledge, Outlook, Work, and Excel.
• Must treat all patient information as confidential.
• Handles interruptions or unpredictable situations in a positive fashion.
• Exhibits the ability to manage time well and work under stressful conditions with an even temperament.
• Maintains a high degree of dependability.

PHYSICAL DEMANDS: Must be able to walk, stand and sit intermittently. Upon occasions be able to assist in properly moving a patient. Be able to lift up to 30 pounds. May need to push or pull medical equipment. May have to stoop, bend knees and/or reach. Must be able to use the keyboard on a computer. Phone work required.

ADDITIONAL QUALITIES: Develops and maintains good relationships with co-workers. Demonstrates good judgment when dealing with sensitive issues. Must have the ability to address sensitive issues in a confidential manner. Supports organizational and department goals. Commitment to the team approach and displays the ability to establish and maintain harmonious working relationships with other employees and the public. Contributes important information. Dresses appropriately for position. Maintains a high degree of dependability.

EEO STATEMENT:

One of the greatest assets of MSPB is the ethnic, cultural, and social diversity of its employees. MSPB takes great pride in the diversity and values and respects of all its employees, regardless of race, color, sex, marital status religion, national origin, ancestry, genetic information, age, disability, gender identification, or sexual orientation.

The above statements are intended to describe the general nature and level of work to be performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.

PI233352996