Referral Coordinator

Maximus currently has a Referral Coordinator opportunity with the Maximus Montana Employment and Training Project. This Project will provide intake, assessment and development of an Employability/Service Plan (ESP) plus case management of participants along with job development, placement, & retention services. Our goal is to equip participants to be successful in the world of work by building their skills capacity, prioritizing employment, and supporting retention.

Job Summary

Essential Duties and Responsibilities:
- Coordinate and process intake referrals (incoming calls, voicemail, and email).
- Respond to calls, provide responses to questions, and refer clients to the appropriate agency as needed.
- Perform initial eligibility screen for services.
- Determine urgency, sensitivity, and critical nature of incoming matters and disseminate as appropriate.
- Maintain familiarity with the various complaint/grievance/appeal processes for clients as outlined by policy and procedures.
- Assist Customer Service Representatives to triage complaint calls appropriately and effectively.
- Intervene with complex complaints.
- Maintain updated knowledge of the program, community resources, Health Plan coverage, and options for clients and ensure compliance with all contract, state and federal requirements.
- Retrieve client messages from ACD system.
- Report any issues of concern and/or problems to the attention of and determine referrals to Ombudsman Manager.
- Coordinate with a wide variety of service organizations.
- Enter intake activities into database and create case files.
- Provide information and referrals as appropriate, perform follow up, and mail satisfaction surveys monthly.
- Maintain and update resource information such as program policies, procedures, and training materials.
- Research, proofread and edit documents and case information.
- Track and file all case-related documents including incoming and outgoing mail, faxes and letters.
- Maintain responsibility for mediation, assistance with appeals, and complaint resolution.

Minimum Requirements:
- High School diploma or equivalent with 0 - 1 years of experience.

Education and Experience Requirements

This position requires residency in the state of Montana.

This position is fully remote and will require a home office.
Home office requirements:
Reliable high-speed internet service
Minimum 20 Mpbs download speeds/50 Mpbs for shared internet connectivity
Minimum 5 Mpbs upload speeds

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MAXIMUS Introduction

Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit https://www.maximus.com.

EEO Statement

EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Posted Max

USD $21.03/Hr.

Posted Min

USD $17.03/Hr.