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SalaryDescription
Parks, Recreation and Libraries is looking for an organized and upbeat candidate with a strong background in customer service. This role will oversee various recreation programs, so basic experience in recreation is preferred. If you're up for the challenge, apply now for your chance to join this fun-loving department as a Recreation Leader.
The City of Roseville is committed to a diverse workforce. We are engaged in understanding the needs and backgrounds of our colleagues and those we serve. Our organization is unified in this commitment, as we believe this produces the best results for our community.
What the City of Roseville Offers:
- $20.10 - $28.28 Hourly (dependent on experience)
- Up to $2,265 per month in health and welfare benefits
- Competitive vacation and sick leave programs
- 10 paid holidays, 2 floating holidays - Plus 45 hours of additional personal leave time
- Opportunities to train and promote
- CalPERS
- Monday through Friday, 8 am to 5 pm. A flex schedule may be available
- A top-notch team and more!
DEFINITION
To perform a variety of customer service and administrative duties in support of recreation programs, events or facilities in the Parks, Recreation and Libraries Department; and to coordinate a variety of program activities as assigned.
SUPERVISION RECEIVED AND EXERCISED
Receives general supervision from a higher level supervisor or manager.
May exercise supervision over assigned seasonal or part-time staff.
Examples of Duties
EXAMPLES OF ESSENTIAL DUTIES - Duties include, but are not limited, to the following:
Assist the public via telephone, in person or e-mail with reserving and renting City facilities; register customers for classes, programs, memberships and tours; may participate in facility tours as required; provide a variety of general information regarding City functions and services; and explain department operating policies and procedures.
Coordinate various administrative functions such as purchasing, processing and distributing supplies, maintaining inventory, running specific committees, coordinating staff meetings, and special events.
Participate in the day-to-day operations of an assigned recreation program; organize daily events; and coordinate the implementation of a variety of program activities; ensure programs and classes meet City standards.
Prepare, compile, tabulate and maintain data including databases, various documents and statistical and operational reports and records.
Receive, review and process invoices, payment requests, reimbursement requests and credit card charges; track costs, ensuring proper coding; researches and resolves errors in orders received and invoices; prepare and process purchase requisitions; prepare and send billing statements as required by program.
Create, edit and update department information on internet, intranet or social media platforms.
Supervise assigned temporary staff; schedule, train and monitor staff relative to assigned facility duties; review timekeeping system of assigned staff for accuracy.
Participate in the coordination and selection of part-time staff, contract instructors, and volunteers; provide and coordinate training; support the department hiring process.
Issue, receive and process various applications, permits and other forms; apply departmental policies and procedures in determining completeness of applications; calculate fees.
Coordinate or oversee a variety of recreation programs, events operations and facility maintenance activities, depending upon assignment.
Provide overall site supervision ensuring safety protocols are followed; identify and report any maintenance required on assigned facilities, equipment, or materials; promote and enforce safety procedures; render first aid and CPR, if certified, as required.
Stay current on trends in recreation and facility programming and staff training.
Answers questions and provide information to the public; investigate complaints and recommend corrective action as necessary to resolve complaints; respond to letters and routine correspondence.
Build and maintain positive working relationships with co-workers, other City employees and the public using principles of good customer service.
Perform related duties as assigned.
Minimum Qualifications
Knowledge of:
Customer service principles and public relations techniques.
Procedures for planning, implementing and maintaining a variety of recreation activities and programs.
Materials, methods, and equipment used in recreation settings.
Pertinent local, State and Federal laws, ordinances and rules.
Basic principles of employee and volunteer supervision and training.
Safety principles and practices, including first aid and CPR.
Recreation site management, including coordination with instructors.
Record keeping principles and procedures and basic mathematics.
Methods of cash control and related accounting practices.
English usage, grammar, spelling, vocabulary, and punctuation.
Principles of supervision and training.
Modern office equipment, methods, procedures, and computer hardware and software.
Report writing techniques, business letter writing and report preparation.
Ability to:
Plan, organize, and implement recreation program activities associated with assigned recreation programs.
On a continuous basis, know and understand operations and observe safety rules; intermittently interpret policies and procedures, and explain operations and problem solve issues for the public and with staff; intermittently set up booths, hang banners, move tables, chairs and carry supplies; lift or carry weight of 45 pounds or less; walk long distances; participate with children activities that involve swimming, running, bending, squatting, jumping, and reaching; lean, stoop, and bend to set up or break down equipment.
Understand and carry out written and oral directions.
Maintain accurate and up-to-date records.
Plan, oversee, coordinate, train, review and evaluate a recreation program, as well as volunteers and staff.
Interpret, apply and explain applicable Federal, State and local policies, procedures, laws and regulations.
Research, respond to and assist in the resolution of inquiries and complaints.
Respond to medical emergencies and injuries in a calm and effective manner, including providing basic first aid and/or adult and child cardiopulmonary resuscitation, as qualified.
Organize work, set priorities and meet critical time deadlines.
Use a personal computer and a variety of software applications.
Use independent judgment and personal initiative.
Know, understand, interpret and explain department and program policies and procedures.
Independently perform administrative and customer service duties in support of assigned department or program.
Use English effectively to communicate in person, over the telephone, and in writing.
Work outdoors in a variety of weather conditions.
Communicate effectively and concisely, both orally and in writing.
Establish and maintain effective working relationships with those contacted in the course of work.
Experience and Training
Experience:
One year of experience overseeing and implementing recreation programs or one year of clerical and customer service experience.
AND
Training:
Equivalent to the completion of the twelfth (12th) grade, GED, or higher level degree.
License or Certificate
Possession of California driver's license by date of appointment.
Supplemental Information
Detailed information on the City of Roseville recruitment practices can be reviewed on the Frequently Asked Questions page.
The City of Roseville defines “accredited college or university” as an institution of higher learning and must be listed on the United States Department of Education Database of Accredited Post-Secondary Institutions and Programs website http://ope.ed.gov/accreditation.
Credits earned from colleges, universities, and institutions listed as accredited institutions on this website will be considered as part of the educational component of the minimum qualifications for a classification.
The following options apply to the evaluation of college degrees from countries outside the United States:
Educational background from a foreign country may be evaluated by an accredited United States college or university listed on the U.S. Department of Education Database of Accredited Post-Secondary Institutions and Programs website.
Verification of degree equivalency may be obtained from organizations that provide foreign education credential evaluation services. The City of Roseville will accept verification from any of the listed member agencies found at www.naces.org or www.aice-eval.org.
A copy of the foreign credential evaluation verification can be attached to the employment application.
If you are offered a position with the City of Roseville, as a part of the pre-employment steps, applicants must provide a foreign degree credential equivalency certificate from an approved member agency above. Applicants who do not provide verification will be eliminated from further consideration.
SELECTION PROCESS
All candidates meeting the minimum qualifications will have their application scored in a Formula Rate Examination. The applicant’s experience and education will be evaluated using a pre-determined formula. Scores from this evaluation will determine applicant ranking and placement on the Employment List. Supplemental questions will be utilized by the department hiring authority to make interview and selection determinations.
Final appointment is contingent upon a check of past employment references, passing a City-paid fingerprint check, and depending on the position applied for, a pre-employment medical exam, drug and alcohol screening test, credit check, license and/or education verification, psychological examination, and/or an extensive Police Department background check process.
THE CITY OF ROSEVILLE IS AN EQUAL-OPPORTUNITY EMPLOYER. IF YOU REQUIRE AN ACCOMMODATION DUE TO A DISABILITY, PLEASE CONTACT THE HUMAN RESOURCES DEPARTMENT AT LEAST 5 WORKING DAYS BEFORE A SCHEDULED INTERVIEW/EXAMINATION PROCESS. MEDICAL DISABILITY VERIFICATION MAY BE REQUIRED PRIOR TO ACCOMMODATION.
EMPLOYEE BENEFITS:
The City of Roseville offers competitive benefits packages to full-time employees. Regular part-time employees receive benefits on a pro-rated basis. For more information regarding the City's benefits, visit our website here. Benefits currently include:
- Health, dental, and vision insurance benefits
- Cafeteria plan, plus City paid Flex credit
- Life insurance (City paid and optional supplemental employee paid)
- Flexible spending accounts for dependent and health/medical costs
- Employee assistance plan
- Retirement savings plan
- Deferred compensation plan(s)
- Short-term and Long-term Disability employee paid plans
- Educational reimbursement
- Vacation leave, sick leave, personal/management leaves
- Holiday pay (plus two floating holidays annually)
- Bilingual pay
- Longevity pay
GENERAL BENEFITS:
A majority of the employee benefits are similar for all City employees. There are benefits that differ depending on which bargaining unit the job classification is assigned. Exact benefits information can be found by visiting the Benefits webpage and selecting the specific bargaining unit group.
TEMPORARY POSITIONS:
Most benefits do not apply to the City's temporary positions. Temporary employees that work 1,500 hours annually may elect medical insurance. Temporary employees contribute to a retirement plan depending on the status of total hours worked annually.
