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SalaryAbout Us: At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! Location Description: Deeply rooted in the land, the history, and the layered richness of Oʻahu, at Turtle Bay you’ll find an authentic connection to a place of uncommon natural splendor and the warm, welcoming community within it. Where your days are filled with constant discovery and moments that touch your soul, allowing you to explore the uncommon depths of this remarkable coast. Overview:
REPORTS TO: Recreation Manager
WORK ENVIRONMENT:
KEY RELATIONSHIPS
External: Hotel Guest/ Visitors, Police Department, Fire Department, Ambulance, Vendors and contractors.
ESSENTIAL JOB FUNCTIONS
SECONDARY JOB FUNCTIONS
Desirable:
STANDARD SPECIFICATIONS
A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.
Assist all guests at pool facilities and beach with towels, seating, loans/rentals and requests courteously and efficiently, according to standards. Maintain the cleanliness and organization of all supplies, equipment and work areas and ensure guest safety and enjoyment. Monitors and patrols pool facilities/beach and perimeter in order to provide a safe environment for guests and employees and to minimize opportunities for loss or injury.
REPORTS TO: Recreation Manager
WORK ENVIRONMENT:
Pool facilities and service areas. Pool facilities, service areas, and beach & tram activities
Job involves working:
- under variable temperature conditions (or extreme heat or cold).
- under variable noise levels.
- outdoors/indoors.
- around fumes and/or odor hazards.
- around dust and/or mite hazards.
- around chemicals.
KEY RELATIONSHIPS
Internal: All Resort Employees
External: Hotel Guest/ Visitors, Police Department, Fire Department, Ambulance, Vendors and contractors.
ESSENTIAL JOB FUNCTIONS
- Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
- Maintain complete knowledge of:
- Daily house count, VIPs in-house, arrivals/departures.
- Scheduled group activities and locations within hotel.
- All resort facilities and services.
- Hours of operation of each outlet.
- All equipment and services available for guests at the Pool facility and beach.
- All safety and sanitation regulations for Pool facility and beach.
- Fire and emergency plans
- Department rules of conduct
- Facility layout
- Monitor all guest activity in assigned work area; be alert to any sign of trouble. Ensure safety of guests and enforcement of pool rules/beach precautions according to department standards.
- Monitor beach warning signs and change according to weather conditions.
- Utilize first aid and lifesaving procedures when situations demand such.
- Remove trash and debris from all work areas and Pool facility.
- Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
- Sweep, wash down, mop and clean the pool deck; use squeegee to dry decks.
- Clean, vacuum and brush the Jacuzzi and pool; check filters and ensure proper working order.
- Take pool/Jacuzzi chemical readings at scheduled times; add designated chemicals.
- Resolve guest complaints, ensuring guest satisfaction.
- Be familiar with all resort services/features and local attractions/activities to respond to guest inquiries accurately.
- Obtain clean towels from Laundry and transport to Pool/Beach; roll and stack towels.
- Check supply and equipment levels; report shortages to Supervisor.
- Greet guests; acknowledge guests.
- Distribute and retrieve towels for guests. Collect dirty towels left on chairs and in pool/beach areas.
- Report any unauthorized persons in the Pool/Beach areas to the supervisor.
- Perform the security and safety function of all Turtle Bay Resort employees to ensure the security and safety of all guests and of all fellow employees - - be vigilant for all safety/security issues, correct and/or report all issues immediately.
- Deal with all guests and fellow Turtle Bay Resort team members with respect and honesty.
- Present yourself properly in the work place at all times – full uniform including name badge, dress/uniforms always clean and pressed, personal grooming always up to standard.
SECONDARY JOB FUNCTIONS
Follow maintenance program and cleaning schedule. Document pertinent information on Officer/ Dispatch Log. Document maintenance needs on work orders and submit to Security Dispatch Office/Supervisor.
Qualifications: Essential:
Valid certification in first aid and training in CPR High school graduate. Criminal free record Valid Hawaii’s drivers license Compute accurate mathematical calculations. Fluency in English both verbally and written. Provide legible communication and directions. Ability to:
- Perform job functions with attention to detail, speed and accuracy.
- Prioritize and organize.
- Be a clear thinker, remaining calm and resolving problems using good judgement.
- Follow directions thoroughly.
- Understand guest’s service needs.
- Work cohesively with co-workers as part of a team.
- Work with minimal supervision.
- Maintain confidentiality of guest information and pertinent resort data.
Desirable:
3 years hotel pool/security experience. Experience in Hospitality Industry in similar position. Previous guest relations training. Certification of previous training in alcohol awareness program. Knowledge of local laws, investigative methods and fire safety. Certification in first aid and training in CPR. Fluency in a second language, preferably Japanese.
PHYSICAL ABILITIES
Essential:
1. Exert physical effort in transporting 70 pounds.
2. Endure various physical movements throughout the work areas.
3. Reach 36 inches/feet.
4. Remain in stationary/up right position for 4 /hours throughout work shift.
5. Satisfactorily communicate with guests, management and co-workers to their understanding.
STANDARD SPECIFICATIONS
Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests.
A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.
