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SalaryWe are a small but growing mental healthcare private practice, providing both medication management and psychotherapy services. We provide exceptional outpatient mental health care to the Fox Valley in a calm, comfortable and confidential setting. We wish to foster and maintain effective and cooperative professional relationships. We are looking for an applicant to do medical reception and new patient data entry, and who may be interested in developing skills in psychiatric phone triage.
Please see our website for information about our practice: www.farrarmentalhealth.com
Duties:
- Greet patients, verify their information, and notify clinicians of their arrival
- Collect payments and remind patients of past due balances at check-in and by phone
- Initiate and answer phone calls and patient portal messages in a courteous and professional manner
- Assist patient with scheduling, rescheduling and canceling appointments and support clinicians in the management of their clinical schedules
- Identify when patients need to be directed to the clinical triage staff, and response to clinical emergencies appropriately
- Participate in the tracking and management of medication refills
- Process email and fax communications, send and receive medical records
- When appropriate, educated patients about clinical policies in a respectful and clear manner
- Contribute to maintaining a clean and tidy office environment
- Support the onboarding of new clinicians and patients by entering demographic, insurance and clinical data into the electronic medical record (EMR) system
- Potential area of professional development: Respond to calls and messages from patients about clinical issues, gather necessary information from the patient and medical record and send messages to psychiatric prescribers and therapists. Manage clinical communications with patients under the guidance of the clinicians. Training will be provided, but some pre-existing knowledge of this work is desirable. If your already highly qualified for the triage role, please see the job posting: "Phone Triage: Psychiatry"
Desired Skills/Traits:
- Excellent interpersonal skills: communication style which is clear, courteous and positive
- Ability to have difficult conversations in a kind, calm and effective manner
- Professionalism and appropriate boundaries
- Personal organization, initiative, problem-solving skills and ability to prioritize tasks
- Some knowledge of medical systems and psychiatric conditions
- Proficiency using a computer and navigating an Electronic Medical Record (EMR). Training will be provided in the electronic medical record system
- Reliable, good attendance
- Accurate entry of patient data, attention to detail
- Commitment to maintaining patient confidentiality
- Collaborative, cooperative and flexible: All members of our small group need to work well together, and cover for each other as needed
Farrar and Associates Mental Health provided the following inclusive hiring information:
We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.
- Woman-led organization
Job Types: Full-time, Part-time
Pay: $18.00 - $20.00 per hour
Expected hours: 25 – 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Opportunities for advancement
- Paid time off
- Retirement plan
- Vision insurance
Healthcare setting:
- Outpatient
- Private practice
Medical specialties:
- Psychiatry
Schedule:
- Day shift
- Monday to Friday
- No weekends
Education:
- Associate (Required)
Experience:
- healthcare, mental health or professional reception: 1 year (Required)
Ability to Commute:
- Appleton, WI 54911 (Required)
Work Location: In person
