Receptionist/Appointment Coordinator

The Receptionist/Appointment Coordinator represents the practice in all facets of patient services, which may include, but is not limited to; greeting patients, answering the telephone, scheduling appointments, maintaining patient records and coordinating patient flow.

Job Overview:

• Greets visitors and patients entering the practice in a friendly and professional manner and alerts appropriate staff of patient arrivals.
• Answers telephone, routes calls, provides information, and takes messages in accordance with practice procedures.
• Keeps the front desk and reception areas clean.
• Schedules and adjusts patient appointments to maximize the patient care.
• Calls patients to confirm scheduled appointment times, and/or monitors the automatic communication system and maintains accuracy.
• Establishes, maintains, and keeps patient files and records up to date (i.e. address, phone number, insurance information, etc.).
• Registers new patients, provides necessary paperwork (welcome letter, HIPAA documents), and insures all required documents are completed by the patient.
• Verify insurance benefits and communicate with insurance companies concerning covered services, estimates and payments.
• Uses computer, fax, or courier service to transmit information or documents when requested.
• Communicates with patients regarding financial options. Reconciles financial records by receiving and recording patient payments.
• Prepares correspondence, memos, and other documents, as requested by doctor.
• Adheres to all safety and health regulations.

Qualifications:

• High school diploma or equivalent
• Excellent customer service and communication skills
• Strong organization skills with the ability to multitask and prioritize tasks effectively
• Ability to handle confidential information with discretion
• Basic computer skills (such as the ability to use email to communicate effectively, edit/create documents in Microsoft Office, quickly learn and use new computer programs, etc.)
• Previous experience in a similar role (preferred)
• Previous experience with Dentrix (preferred)

The practice is open Monday - Thursday 8:00am-5:00pm , Friday occasionally

Job Type: Full-time

Pay: $14.00 - $17.00 per hour

Benefits:

• Employee discount
• Paid time off
• Retirement plan

Schedule:

• 8 hour shift
• No weekends

Work Location: In person