Receptionist

The Cordish Companies’ origins date back to 1910 and encompass four generations of privately-held, family ownership. During the past ten decades, The Cordish Companies has grown into a global leader in Commercial Real Estate; Entertainment Districts; Sports-Anchored Developments; Gaming; Hotels; Residential Properties; Restaurants; International Development; Coworking Spaces; and Private Equity. One of the largest and most respected developers in the world, The Cordish Companies has been awarded an unprecedented seven Urban Land Institute Awards for Excellence for public-private developments that are of unique significance to the cities in which they are located. The Cordish Companies has developed and operates highly acclaimed dining, entertainment and hospitality destinations throughout the United States, many falling under The Cordish Companies’ Live! Brand, highly regarded as one of the premier entertainment brands in the country. Welcoming over 50 million visitors per year, these developments are among the highest profile dining, entertainment, gaming, hotel and sports-anchored destinations in the country. The Cordish Companies prides itself on its entrepreneurial spirit and being an inclusive workplace for all team members.

Provides general office support with a variety of clerical activities and related tasks. The receptionist will be responsible for answering incoming calls, directing calls to appropriate associates, mail distribution, flow of correspondence, requisition of supplies as well as additional clerical duties.

Essential Duties & Responsibilities

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Answers telephones and directs the caller to the appropriate associate. Will transfer a caller to an associate’s voice mailbox when the associate is unavailable.
• Greets and directs visitors to the company.
• Notifies appropriate personnel of visitors.
• Takes and retrieves messages for various personnel.
• Provides callers with information such as District address, directions to the District location, District fax numbers, District website and other related information.
• Receives, sorts and forwards incoming mail. Maintains and routes publications.
• Coordinates the pick-up and delivery of express mail services (FedEx, UPS, etc.)
• Assists in the ordering, receiving, returns, stocking and distribution of office supplies to also include price point research to ensure best pricing.
• Arranges for transportation services when needed.
• Arranges for courier services when needed.
• Maintains files to include filling, making files, and scanning.
• Assists with other related clerical duties such as photocopying, faxing, filing and collating.
• Assists in maintaining office equipment such as coffee makers, service calls for printers, filling ink wells, etc.
• Directs emails from District Info Line.
• Sets up meetings, bridge connections, and coordinates conference room availability.
• Maintains receptionist area, conference room, and lobby clean to reflect a professional atmosphere.
• Maintains and updates office employee directory.
• Maintains weekly meeting agendas
• Prepares and maintains conference room for all meetings.
• Assists in selling District gift cards either through call in requests or walk ups, mailing cards, and retrieving information regarding sales made.
• Assures delivery of District brochures to requests made.
• Maintains telecommunication system by following manufacturer’s instructions for office phone and console operation.
• Validates parking.
• Other clerical duties as assigned.
• Occasional after hours work is necessary.

Skills

• Strong attention to detail, follow-up and excellent organizational skills.
• Ability to treat sensitive/confidential information with appropriate discretion.
• Strong sense of urgency, adaptability, flexibility and resourcefulness.
• The ability to function professionally under pressure, while managing multiple concurrent projects and deadlines.
• Proven competencies in software applications and programs, particularly Microsoft Office, including Excel, Word, Power Point, and Outlook. Excellent word processing and file management skills.
• Be able to contribute to team effort by accomplishing related results as needed.
• Good working knowledge of office equipment and procedures including computers, photocopiers, printers, fax machines, mailing equipment, telephone systems, filing systems, etc.
• Must possess personal tact, discretion and good judgment. Excellent interpersonal, written and verbal communication skills.

Supervisor Responsibilities

This position has no supervisory responsibilities.

Education

• High School Diploma or General Education Diploma (GED)

Working Conditions
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands
The Office Support Worker will have to spend long hours sitting and using office equipment and computers which can cause muscle strain. The Office Support Worker may also have to do some light lifting of supplies and materials from time to time.

Environmental Conditions
The Office Support Worker may have to manage a number of projects at one time, and may be interrupted frequently to meet the needs and requests of supervisors, executives, vendors, clients and contractors. The Office Support Worker may find the environment to be busy, noisy and will need excellent organizational and time and stress management skills to complete the required tasks.

Sensory Demands
Sensory demands include use of the computer, which may cause eyestrain and occasional headaches. The office may be noisy and busy making it difficult for the Office Support Worker to concentrate.

Mental Demands
The Office Support Worker will have to manage a number of requests and situations at one time. Stress may be caused by the need to complete tasks within tight deadlines.