Receptionist

J O B P U R P O S E S U M M A R Y :

The Receptionist is responsible for creating and maintaining a fun, educational and seamless customer experience in our stores. The Receptionist places customer service and satisfaction above all other tasks and duties. The Receptionist must love all things Cannabis and be eager to impart this knowledge to our customers. The ideal candidate will be the first point of contact for clients and visitors, providing exceptional customer service and creating a positive and welcoming atmosphere. As a Receptionist, you will play a crucial role in ensuring smooth day-to-day operations.

ESSENTIAL JOB DUTIES :

• Ensure excellent customer service through product knowledge to drive sales, KPI's and customer retention.
• Assess customer needs, provide assistance and information on product features and offerings
• Uphold inventory control to minimize loss by complying with all BCC and company inventory control procedures, product waste procedures and vendor delivery procedures.
• Maintain store selling floor cleanliness, back room organization, visual presentation and safety standards at all times
• Assist in daily store recovery and replenishment and store sanitation.
• Promote current sales promotions, marketing initiatives and new product launches to customers. Promote and abide by all company policies, procedures, and loss prevention practices.
• Complete sales transactions courteously and maintain proper accountability at registers
• Handle customer issues and complaints in a proactive and professional manner with customer retention aways in mind, escalating to the appropriate parties when necessary.
• Actively pursue brand and product knowledge through company and vendor provided tools and resources.

N O N - E S S E N T I A L J O B D U T I E S :

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

E S S E N T I A L F U N C T I O N S :

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Welcome customers to the shop and check them in per established policy and procedure. Assess customers' needs, provide assistance and information on product features Welcome customers to the store and answer their queries
• Follow and achieve sales goals on a monthly, quarterly and yearly basis
• Actively seek out customers in store
• Remain knowledgeable on products offered and discuss available options
• Process POS (point of sale) purchases
• Cross sell products to meet customer needs
• Team up with co-workers to ensure proper customer service
• Build productive trust relationships with customers
• Comply with inventory control procedures
• Compliance with BCC regulations

JOB QUALIFI C A T I O N S :

• Must be 21 years of age or older
• 2-3 years of retail or customer service experience Ability to work well on a team
• Must be able to work nights, weekends and holidays Excellent verbal and written communication skills

R E P O R T I N G R E L A T I O N S H I P :

Will report to a Sweet Flower Store Manager

W O R K I N G A N D E N V I R O N M E N T A L
C O N D I T I O N :

This job operates in a retail business environment. While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling and climbing all day. The employee must frequently lift and/or move items that weigh more than 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

E X P E C T E D H O U R S O F W O R K :

This is a Full-Time, non exempt. Days and hours of work vary by schedule. Evening and weekend work may be required as schedule demands.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

EQUAL EMPLOYMENT & DIVERSITY STATEMENT:

Sweet Flower is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, national origin, ancestry, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth, or breastfeeding), gender, gender identity, and gender expression, religious creed, disability (mental and physical) including HIV and AIDS, medical condition (cancer and genetic characteristics), genetic information, age, marital status, sexual orientation, military and veteran status, denial of family and medical care leave, or any other characteristic protected by federal, state, or local law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

Strength through diversity - we're building and fostering an open, approachable, and supportive environment for our customers, employees, and broader community, inclusive of all

• We are an equal employment/affirmative action employer
• We are committed to providing a workplace that is free of discrimination of all types and free from abusive, offensive, or harassing behavior
• Any employee who feels harassed or discriminated against, or subjected to any abusive or offensive behavior should report the incident to his or her Manager or to Human Resources