Receptionist Team Lead

Who We Are

At Pawnee Mental Health, we take a great deal of pride in the services we offer, and the progress made by those we serve. All employees, regardless of their role, are an important part of our success! To help us achieve our mission, we’re looking for bright and talented people with great ideas. We believe individuals and families with mental health and/or substance use challenges should have the opportunity to lead normal, productive lives at home and in their communities. If you feel the same, we invite you to explore the opportunity below to see how you can make a difference!

We look forward to reviewing your application!

What We Offer

Pawnee is proud to offer a full range of benefits to all our full-time staff! We offer a full range of health, dental, and vision insurance through the State of Kansas, as well as an excellent retirement plan through KPERS. We are also proud to provide competitive wages, generous paid time off, and several voluntary benefits like ambulance and disability insurance, among others.

The Role You Play

As a Customer Service Representative Team Lead at Pawnee Mental Health Services, you will act as the immediate floor supervisor for all Customer Service Representatives – documenting concerns and providing training to new hires as needed. Takes a leadership role in the department, covers vacancies, and assists the Office Supervisor with projects as needed.

The Day-to-Day

1. Serve as region-specific Foster Care Intake and Data Manager
2. Primary region-specific Comp Eva! Assignment Coordinator
3. Act as a role model for all staff in providing friendly, hospitable and compassionate customer service to all visitors of the agency.
4. Identify and communicate concerns with staffing and procedures to Office Supervisor.
5. Provide support to supervisor with CSR scheduling and other various administrative tasks.
6. Provide training and mentoring for CSRs within assigned region.
7. Primary back-up for CSR coverage in any satellite office or outside region at the direction of their supervisor.

• Other Duties as Assigned

1. Maintain and advance knowledge and skills related specifically to position or to field of work through regular review of pertinent materials or participation in training events as approved by supervisor.
2. Adhere to the standards, policies and instructions established by PMHS Policy and Procedure and any applicable ethical codes within field of employment.

Who You Are

This role acts as the face of the organization, as such the ideal candidate is levelheaded and capable of remaining professional in all situations. Team leader negotiates persuasively, and creates an environment where staff are inspired to do their best work. They are also an excellent multitasker, willing to work as a team.

• Required
  1. High school diploma or equivalent
  2. Basic personal computer skills
  3. Strong oral and written communication skills in English
• Preferred
  1. Previous clerical experience, including Microsoft Word, Excel, and managing multi-line phone systems
  2. Experience and/or solid understanding of the Customer Service Representative role at Pawnee
  3. Multi-lingual skills

Results of criminal and all other applicable background checks must meet the approval of Pawnee Mental Health Services.