Receptionist

JOB SUMMARY:
The Receptionist provides administrative support for the WDA centers. This position will support
team members through a wide variety of advanced clerical and administrative tasks.
ESSENTIAL FUNCTIONS:
• Maintains responsibility for general secretarial support functions to the center to ensure efficient
utilization of time.
• Organizes and prioritizes large volumes of information and calls.
• Sorts and distributes mail. Drafts written responses or replies by phone or e-mail when
necessary. Proofreads all communications to ensure accuracy and clarity of final drafts.
• Ensures equipment and facilities are in appropriate working condition by serving as the primary
point of contact for related work orders; responsible for center logistics (i.e., reservation of
rooms); and ensures career center is always "tour ready."
• Provides clerical support to in-house departments as needed (i.e., filing, mail-outs, etc...). May
be responsible for running reports for the center (i.e., TWIST reports). Retrieves information
from files when needed.
• Serves as backup to telephone switchboard, as necessary. Takes messages or fields/answers
all routine and non-routine questions. Provides back up coverage for the center by providing
customer solutions services and employment services as necessary.
• Acts as a liaison with other departments and outside agencies, including Board and Corporate
staff. Handles confidential and non-routine information and explains policies when necessary.
• May be responsible for financial items including collecting payments and related data entry,
record keeping requirements (i.e., TWIST, G drive, etc...) and any necessary processing.
• Performs other duties as assigned and fulfills responsibilities as required.
KNOWLEDGE / SKILLS / ABILITIES:
• Strong organization skills, attention to detail, thoroughness, and accuracy
• Proficient using multiple communication platforms including online resources and tracking tools,
web integration technology, project management and Microsoft Office Suites applications.
• Excellent verbal and written communication skills. Knowledge of professional writing, editing
and grammar skills.
• Prefer knowledge of workforce development, economic development, and project
management.
• Ability to develop and maintain effective working relationships with management, coworkers,
Board staff, and the general public.
EDUCATION AND EXPERIENCE:

• High School Diploma or GED required.
• Two years of related work experience preferred.
• Additional work experience may be considered in lieu of educational requirements.
• Bilingual in English and Spanish strongly preferred.

PHYSICAL DEMANDS AND WORKING CONDITIONS:
Physical requirements include lifting up to 10 pounds occasionally. Subject to standing, sitting, bending,
and walking to perform job scope. Requires visual acuity, speech and hearing. Working conditions are
primarily in an office environment. Occasional driving and travel may be required. Flexible hours may
be required. Reasonable accommodations may be made to enable individuals with disabilities to
perform the essential functions.
JOB CODE: 8810N5