Receptionist

The Center for Urban Community Services (CUCS) is an acclaimed human services organization and one of the nation’s largest providers of supportive housing social services. CUCS is a leader in implementing new practices, sharing knowledge and assisting in shaping local, state and national strategies, so that persons who are homeless, low-income, living with mental illness, or have other special needs can live successfully in the community. The Human Resources Generalist position is located at the main office in East Harlem.

The Receptionist provides central phone answering and reception services. This position includes clerical work, facility maintenance, the moving and storing of supplies, and other general assistance duties. This individual is expected to be responsive to the changing needs of the main office programs, able to perform fairly autonomously with clear instructions, and committed to helping the operations of the main office.

Responsibilities:

Reception/Office Support Services

Greet and welcome clients and guests

Direct visitors to the appropriate person and office

Answer, screen and forward incoming phone calls

Update and distribute staff directories

Ensure reception area is tidy and presentable, with all necessary stationery and material

Provide basic and accurate information regarding CUCS’s services in-person and via phone/email

Receive, sort and distribute daily mail/deliveries

Maintain office security by following safety procedures and controlling access via the reception desk (maintaining logbooks, liaising with security desk, etc.)

Schedule appointments for CUCS’s Connect

Perform other clerical receptionist duties such as filing, photocopying, and scanning

Monitor and report facility problems

Assist with vendor relations

Maintain the reception’s filing system

Provide general assistance, including setting up for special events

Complete assignments within established time frames.

Adjust to new assignments and changing work load; adjust priorities as required; maintain composure and productivity under pressure and in challenging circumstances.

Access and appropriately utilize the complete array of internal resources available.

Program Management and Development

Maintain a thorough understanding of all relevant policies regarding program’s administrative support functions.

Ensure that assigned duties are carried out in compliance with all relevant policies.

Work collaboratively as a part of the administrative support staff in identifying and responding to problems and opportunities in administrative support functions.

Proactively identify problems and take the initiative to raise them with supervisory staff.

Participate in modifying existing office systems to accommodate changing office and staff needs.

Recipient Relations

Treat recipients with dignity and respect; maintain sensitivity to privacy and confidentiality; communicate empathy in an appropriate manner while maintaining professional boundaries.

Effectively manage own emotional response to situations including seeking out necessary support.

Provide feedback on recipient issues to appropriate clinical staff.

Promptly report recipient emergencies to clinical supervisory staff.

Team Work

Participate actively in team meetings and other team-building activities and regularly incorporate information, learning and feedback into on-going responsibilities. Identify potential problems affecting the services and participate as directed in the resolution of these problems.

Cooperate with colleagues; respect the rights and opinions of others; work effectively as part of a team and provide support when needed.

Communicate (verbal/written) in a manner that is clear, organized, and informative, appropriate to audience, and meets the intended purpose.

Routinely function as a resource to other administrative support and site members.

Participate in other program or agency services or activities as needed or assigned.

Use of Supervision

Participate actively in weekly supervision and work proactively to create an effective relationship with supervisor.

Take initiative in setting supervisory agenda; provide supervisor with appropriate level of information regarding work activities.

Appropriately request support and supervision; respond well to feedback; follow directions and guidance.

Respond appropriately to program and agency supervisory and management personnel.

Professionalism

Interact effectively with others regardless of level, status, or background.

Maintain a professional, respectful and objective manner at all times including difficult situations.

Value difference and diversity.

Demonstrate high ethical standards and personal integrity.

Schedule Management

Report to work on time, as scheduled and remain throughout scheduled shift.

Schedule meal breaks in consultation with other staff to ensure coverage; relieve co-workers on time.

If unable to work due to illness, emergency or other reason, give supervisor required notice.

Submit requests for leave sufficiently in advance.

Maintain flexibility and consider program needs; maintain willingness to work during emergencies.

*** SALARY IS COMMENSURATE WITH EXPERIENCE AND QUALIFICATIONS

• High School Diploma or equivalent
• Good interpersonal and organizational skills
• Interest in working with a diverse population
• Bilingual- Spanish/English
• Ability to lift and move heavy items as needed
• Basic computer literacy

Benefits We Offer:

• Annual Time Off Benefits: 17 days of PTO for new hires, 20 days of PTO after 1 yr of service, 27 days of PTO after 5 yrs of service, 8 Sick days, 2 Mental Health days, 12 paid holidays
• Comprehensive medical, vision, and dental plans
• Employee Assistance Program (EAP)
• 403(b) Retirement Plan, Employer contribution and match contribution after 2 years of service
• Pre-tax savings plan (including Flexible Spending Accounts and Commuter Benefit Plan)
• Transit Subsidy
• Paid Family Leave; Short-Term Disability insurance
• Health Savings account
• Life insurance
• Tuition reimbursement