Receptionist

Responsibilities:
This key position is responsible for greeting all visitors as well as answering all incoming phone calls in a timely and courteous manner including all overhead paging using the hospital intercom system. This position is also responsible for scheduling all meeting rooms in the hospital and various other clerical duties as assigned. The position requires a minimum of a high school education. Previous experience with a multi-line telephone system is required.
Ability to read and interpret basic financial reports and legal documents. Has the verbal ability to respond to common inquiries or complaints from customers, regulatory agencies or members of the business community.
Ability to add, subtract, multiply, and divide in all units of measures, using whole numbers, common fractions, and decimals. Has the ability to compute percent.
While performing the duties of this job, the employee is regularly required to be able to visualize clients and visitors and able to visually assess the any safety issues. Also, they would have to be able to audibly hear clients and individuals so they can assess and interpret their responses to inquiry calls and they able to orally communicate to parties over the telephone, paging system and in person. The employee is regularly required to sit for long periods of time, have manual dexterity to utilize the keyboard, forms and switchboard console. Also must be able to handle packages received for patients, and for the facility. Employee is occasionally required to stand; walk; climb or balance and stoop, kneel, crouch or crawl. The employee must regularly lift and/or move up to 10 pounds. They must be able to deal with and work in a stressful environment and be able to multi-task their duties.
Qualifications:
Greets and assists all visitors ensuring they sign the sign-in log and obtain visitor pass
Answer all incoming calls in a professional and courteous manner and within 3 rings
Utilizes the appropriate paging system to make announcements as required
Provides clerical support to other departments as directed by supervisor
Processes all outgoing mail
Receives packages and deliveries and routes them as appropriate
Maintains confidentiality of all patient information
Monitors the fire alarm system and appropriately pages when there is an emergency within the facility
Logs all patient belongings received at the front desk, and ensure parties receiving items properly, sign out the items in the log.
Receives all guest and ensures that they have signed in correctly and are adhering to the visitor’s policy for the Hospital.
Attends mandatory in-services as required
Provides meal tickets to staff and/or visitors. Balances cash drawer at the end of each shift
Ensures that the front area is opened properly and is closed securely according to company’s policies and procedures
Maintains schedule of all hospital meeting rooms