Security Receptionist

Overview

As a Security Receptionist , the primary responsibility is to warmly greet and welcome visitors as they arrive at the building, guiding or directing them to their intended destination. Provide essential administrative and operational support to the Security Leadership/Management team. Works under close supervision, follows established processes and procedures to execute routine front desk security tasks, helping minimize risks to Navy Federal Credit Union assets, members, and employees.

Responsibilities

• Monitor facility receptionist areas; Responsible for checking in visitors and providing the appropriate badges and assist with controlling access
• Serves as a dispatcher for security assistance/services (e.g., escorts, transportation, vehicle malfunctions)
• Facilitate/collaborate with security personnel on emergency situations (fire, medical, hazardous weather, etc.
• Prepare, enter, and complete forms in database as they relate to Visitor access, Contractor, and Employee Access
• Receive incoming calls, determine purpose and/or forward to appropriate personnel or functional area for response
• Receive and distribute mail, packages, and deliveries and ensure that incoming items are screened and processed in accordance with security procedures.
• Verify identification and ensure that only authorized individuals are allowed access.
• Prepare, maintain, and complete a variety of SharePoint reports
• Identify, investigate, and report discrepancies/processing problems to include documentation and time-sensitive issues
• Assist security staff with parking and managing new hire / applicants and the front desk waiting area
• Assist with the observation of suspicious activity
• Monitor and respond to inquiries received through various media channels
• Collect, sort, and distribute reports, correspondence, on-line messages, and faxes
• Review reports and data; take necessary action(s)
• Complete data entry in automated systems; may generate reports as necessary
• Act as liaison between business units in support of operational initiatives
• Operate and maintain standard office equipment
• Maintain and stock essential materials and supplies
• Complete security training and emergency training
• Remain alert for possible emergency situations; follow Security procedures, contain situations, and alert security management, as needed
• Perform other duties as assigned

Qualifications

• Basic skill performing mathematical calculations and working accurately with numbers
• Basic skill analyzing and organizing problems or work processes
• Basic skill interacting with staff, management, vendors, members diplomatically & tactfully
• Word processing and spreadsheet software skills
• Verbal and written communication skills
• Basic skill exercising initiative and using good judgment to make sound decisions
• Basic skill navigating multiple screens and PC applications and adapting to new technologies
• Basic skill building effective relationships through rapport, trust, diplomacy and tact
• Uses business software applications (e.g., word processing, presentation and spreadsheet) to prepare correspondence, reports, presentations, agendas, and meeting minutes,)
• Complete security training and emergency training within a reasonable period of time
• High school graduate or a GED or equivalent experience

Hours: Monday - Friday, 8:00AM - 4:30PM Full Time on campus

Location: 5550 Heritage Oaks Dr, Pensacola, FL 32526

About Us

You have goals, dreams, hobbies, and things you're passionate about—what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them—friends, family, and passions. And we're looking for team members who are passionate about our mission—making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:

• 
  Military Times 2022 Best for Vets Employers

• 
  WayUp Top 100 Internship Programs

• 
  Forbes® 2022 The Best Employers for New Grads

• 
  Fortune Best Workplaces for Women

• 
  Fortune 100 Best Companies to Work For®

• 
  Computerworld® Best Places to Work in IT

• 
  Ripplematch Campus Forward Award - Excellence in Early Career Hiring

• 
  Fortune Best Place to Work for Financial and Insurance Services

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.