Receptionist (2 Vacancies)

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Estrella del Paso, formerly Diocesan Migrant & Refugee Services, Inc. (DMRS), has two openings for a Front Desk Receptionist.  

Estrella del Paso is the largest provider of comprehensive immigration legal services in West Texas.  We provide high quality, free legal services to individuals residing within Estrella del Paso’s service area, which includes numerous counties in West Texas and the state of New Mexico. Estrella del Paso provides legal representation to individuals before all of the local immigration agencies, including the Executive Office for Immigration Review (EOIR - Immigration Courts), United States Citizenship and Immigration Services (USCIS), the Department of Homeland Security (DHS), Office of Field Operations (OFO - formerly Customs), Customs and Border Protection (CBP - Border Patrol), Immigration and Customs Enforcement (ICE), etc. Estrella del Paso also advocates on behalf of all migrants and provides Know Your Rights presentations throughout the community. In 2023, Estrella del Paso served 57,248 individuals. On average, Estrella del Paso serves 30,000 individuals every year and has served well over 500,000 individuals since its inception in 1986. 

The Front Desk Receptionists welcomes all Estrella del Paso visitors and answers all incoming phone calls. The Front Desk Receptionists must act professionally and express compassion, attentiveness, and understanding with everyone they encounter in person or by phone. Given the large number of people visiting the office and calling on a regular basis, the Front Desk Receptionist must be able to work in high-volume, fast-paced environment. After determining the needs of individuals visiting the office, the Receptionist interacts with the Estrella del Paso team to assist visitors. The Front Desk Receptionist is not allowed to answer legal questions and must instead refer legal questions to the organization's attorneys and accredited representatives. The Front Desk Receptionists work with the Receptionist/Cashier and Director of Operations to maintain a well-organized, well-maintained lobby to ensure visitors feel comfortable entering the office seeking assistance. 

Qualifications:

• High school diploma
• Ability to read, write, and speak fluently in English and Spanish
• Excellent communication skills
• Excellent customer service skills
• Ability to work in a fast-paced, high-volume environment
• Demonstrated commitment to serving the public
• Ability to problem solve and patiently serve individuals from varying backgrounds
• Past experience as a receptionist strongly preferred

Benefits:

• $16.36 per hour with no relevant experience - hourly rate adjusted with relevant experience
• Health Insurance
• Vision Insurance
• Dental Insurance
• 403(b) Retirement Plan with up to a 3% match
• Paid Time Off
• Paid Holidays