Job Description
- Lab Support Engineer
- Supplier should use the following competence profile as the minimum requirements to select and submit experienced candidates.
- All the criteria should be met.
- The work is in a Client customer laboratory.
- Successful candidates will have hands on experience with Client Radio Access Network (RAN) technology equipment including Baseband Units and Radios, integration, software upgrade and configuration using Moshell / AMOS and ENM.
- Successful candidates will also be experienced with 4G/5G call flow, tracing, and troubleshooting, 4G/5G feature testing including, studying the functionality, analyze requirements and specifications to design and document test cases, Test Object List (TOL) creation, execution and troubleshooting, collection of enodeb / gnodeb traces, counters, Key Performance Indicators (KPI) and performance of root cause analysis.
- Candidates must collect and analyze UE logs via QXDM or XCAL and perform post processing using QCAT or XCAP.
- 7+ years of relevant experience in Telecom Industry, ideally in Radio Domain
- Knowledge of Radio access technologies (LTE, NR)
- Experience in working with different services including 5G NR, Massive MIMO, FR1 and FR2 bands, 4G LTE, NBIOT, CAT-M, CBRS and/or multi-vendor.
- Understanding of layer 3 messages for 4G and 5G
- Good Test Tools knowledge (QXDM, XCAL, protocol analyzers, etc.)
- Unix, Linux, O&M, IP connectivity (login and FTP procedures)
- OSS (SMO, Network Explorer, Alarm viewer), ENM.
- Advance Moshell, scripting is a plus.
- Troubleshooting and tracing knowledge
- Node recovery procedures (remote and local, node scratch)
- Advance call testing knowledge (Lab/Field)
- CORE (AMF, MME, HSS, MGW/SGW/ PGW, MSC), Transport
- Able to perform event analysis and address accessibility, retainability and HO success rate issues.
- Able to make recommendations in parameter changes, feature activations to improve the system performance.
- Able to collect and analyze data and solve complex issues.
- Proficient with MS Office
- Ability to coordinate activities with various Client resources, divisions, and companies.
- Creative, problem solving, think-out-of-the-box attitude.
- Organized and efficient way of working
- Able to work in a team environment.
- Excellent verbal and written communication skills
- Ability to operate with high degree of independence, while managing project and customer expectations
- Able to communicate effectively both orally and written in English.
- Excellent customer interface skills
- Flexible and open to take on new challenges and willing to learn every day.
- BS or MS in Electrical Engineering, Computer Science, Computer Engineering, or related field
- Supplier is responsible for ensuring that Personnel have the necessary qualifications and certifications required to perform the Work described herein prior to beginning Work, including Ergonomics and any refresher training required to maintain such certifications.
- Supplier is responsible for tracking and will pay for forty (40) hours of training required for the Work per 12-month period including training fees, all training time, and any travel expenses and compensable travel time required to attend training.
- Client will be responsible for time attending required weekly safety shorts and any additional training that is required for the Work and approved in advance by the Client Resource Manager.