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Form of workJob Description
Job Title: Radiology Receptionist: The Radiology Receptionist performs all front office functions which include answering the phones and directing customers correctly and effectively. Processes all paperwork, i.e. prescriptions/requisitions, and procedure orders. Schedule all patient examinations, processes exam reports and acts as the liaisons with the hospital staff and the Radiology Staff wherever needed, as appropriate to the task. Actively and consistently contributes to department operations and communications, behaves in a manner consistent with the mission, vision, and values of Pipeline Health, upholding standards of AIDET (Acknowledge, Introduce, Duration, Explanation, Thank you) patient communication.
Essential Job Duties:
- Interacts and registers all out-patients.
- Schedules examinations as needed.
- Properly educate patients and families to radiologic procedures and preparations for examinations.
- Accurately sorts, distributes and mail copies of all imaging reports. Collects, generates, analyzes, and distributes statistical data as required.
- Provides patients, families, and physicians with information as needed.
- Manages the Subpoena file as appropriate, logging requisitions, retrieving images, creating CDs, etc.
- Transport patients when assigned.
- Uses clear, concise, professional communication with coworkers, patients, all customers internal and external.
- Uses AIDET in interactions with patients and family members. Utilizes white boards for patient communication.
- Collaborates across disciplines to assist in coordination of patient care, including but not limited to patient transfer, discharge, referrals, and spiritual/psychosocial support needs.
- Acts with a sense of urgency when performing tasks.
- Basic unit/department maintenance such as keeping files, drawers, cabinets free from unnecessary clutter. Reports on any equipment and or environmental issues for repair.
- Abides by HIPAA (Health Insurance Portability and Accountability Act) regulations.
- Utilizes SBAR (Situation, Background, Assessment, Recommendation) when communicating with oncoming shift, physician communication and giving report to ancillary or other nursing services.
- Speaks up to stop the line and escalates potential safety events if necessary.
- Completes and attends monthly training assigned.
- May float to other areas of the hospital as needed and perform other tasks/duties as assigned.
- Other duties as assigned.
Experience:
- Prior experience working in a hospital or imaging/radiology department a plus.
- Critical thinking, service excellence and good interpersonal communication skills, ability to read/comprehend written instructions, strong organizational skills, ability to follow verbal instructions, and PC (computer) skills.
- A capacity to learn, synthesize, make critical judgments, work independently, place patients and families first, and collaborate with the team members who are recognized leaders within health care.
Education:
- High school graduate
Licensure/Certifications:
- Basic Life Support (BLS) and Advanced Cardiac Life Support (ACLS) from American Heart Association (AHA) required.
ADA/Physical Demands:
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Such accommodations must be requested by the employee/applicant in order to be considered.
- Required to stand; walk; sit; use hands to fingers, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; talk and hear; and may taste and smell. The employee is regularly required to lift, push and/or pull weights in excess of 100 pounds, with assistance. Visual abilities, auditory abilities, must be intact to perform duties.
