AddressAs the Racquets Pro Shop Manager, you will be responsible for overseeing the daily operations of the Racquets Pro Shop within our sports facility or club. You will manage all aspects of the Pro Shop, including inventory management, sales, customer service, and staff supervision. The ideal candidate will have a passion for racquet sports, excellent organizational skills, and a strong ability to lead a team effectively.
Inventory Management:
- Maintain accurate records of inventory levels for racquets, strings, grips, apparel, and accessories.
- Monitor stock levels, place orders for replenishment, and ensure timely delivery of merchandise.
- Conduct regular inventory audits to identify discrepancies and implement corrective measures.
Sales and Customer Service:
- Provide exceptional customer service by assisting customers with product selection, inquiries, and purchases.
- Process transactions accurately using the point-of-sale (POS) system and handle cash and card payments.
- Promote sales through effective merchandising, product displays, and promotions.
Staff Supervision:
- Recruit, train, and supervise Pro Shop staff, including sales associates and stringers.
- Schedule staff shifts to ensure adequate coverage during peak hours and special events.
- Conduct performance evaluations and provide ongoing coaching and feedback to staff members.
Facility Maintenance:
- Ensure the cleanliness and organization of the Pro Shop and storage areas.
- Perform routine maintenance tasks, such as restocking shelves, dusting displays, and managing equipment repairs.
- Coordinate with facility management to address any maintenance issues or concerns promptly.
Event Coordination:
- Assist in organizing and promoting racquet sports events, tournaments, and clinics.
- Coordinate with instructors, coaches, and vendors to ensure successful event execution.
- Manage event registration, scheduling, and participant communication as needed.
Financial Management:
- Monitor sales performance and track key metrics such as revenue, profit margins, and inventory turnover.
- Prepare and analyze financial reports to assess Pro Shop profitability and identify areas for improvement.
- Develop and implement strategies to maximize sales and achieve revenue targets.
Qualifications:
- Previous experience in retail management, preferably in a sports or racquet sports environment.
- Strong knowledge of racquet sports equipment, including racquets, strings, grips, and accessories.
- Excellent communication and interpersonal skills, with the ability to interact effectively with customers, staff, and vendors.
- Proven leadership abilities, with experience in supervising and motivating a team.
- Detail-oriented with strong organizational and multitasking skills.
- Proficiency in using POS systems and basic computer skills.
- Flexibility to work evenings, weekends, and holidays as required.
Education: A high school diploma or equivalent is required. A bachelor's degree in business, sports management, or a related field is preferred.
Certifications: Certifications related to racquet stringing or retail management may be advantageous but are not required.
Physical Requirements: This position may require lifting and carrying heavy items, bending, stooping, and standing for extended periods.
