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Form of workOGC is a boutique research and consulting agency specializing in data-driven strategy, quantitative analytics, and Customer Experience (CX) program design and optimization. We work with some of the world’s largest organizations across a variety of industries, including Financial Services, Specialty Retail, Telecommunications, Hospitality and Software, helping them to gain a deep understanding of their customers, develop actionable insights, and improve business processes.
We are seeking a full-time Quantitative User Experience Researcher to join our US team. In this role you will work closely with a Fortune 500 organization in the retail space, as an embedded UX Researcher Manager. This role provides a great opportunity for a dynamic, self-starter individual to become part of a high-performing team, and implement a hands-on approach to research and consulting, in order to help our clients become more insightful, uncover opportunities to grow their businesses, and create happier end-customers.
Responsibilities:
Design and execute quantitative research studies, including surveys, A/B tests, usability tests, and experiments, to gather data on user behavior and preferences.
Develop data collection protocols, analyze large datasets, and derive actionable insights using statistical methods and data analysis tools.
Utilize quantitative methodologies to identify patterns, trends, and anomalies in user behavior across digital platforms and interfaces.
Define key performance indicators (KPIs) and metrics to measure user engagement, satisfaction, and overall experience.
Collaborate with cross-functional teams to integrate insights into product development processes.
Prepare and present research findings, insights, and recommendations to stakeholders in a clear and compelling manner.
Work in a cross-functional team to manage global customer experience programs, providing project management, technical, and analytical support.
Survey Design and Sampling: Support survey design, stakeholder management, and navigate compliance and procedural bottlenecks, ensuring the effective execution of CX initiatives.
Manage vendors, translating business needs for the administration of CX reporting platforms.
Communication and Coordination: Handle internal communications with relevant teams, ensuring project success through effective coordination and prioritization.
Bachelor's or Master's degree in Computer Science, Statistics, Social Science, Management, or a related field from a top university .Minimum of 3 years of experience in Quantitative User Experience research, market research, VOC program management, or a related field
Proficiency in statistical analysis, experimental design, data visualization (such as Python, R, SPSS, Excel)
Strong understanding of quantitative and survey-based research methodologies, with experience/familiarity in qualitative research methods being advantageous.
Excellent verbal and written communication skills with the ability to articulate complex findings to technical and non-technical stakeholders clearly and concisely.
Analytical Abilities: Exceptional attention to detail, problem-solving skills, and the ability to transform data into actionable insights.
Project Management: Ability to prioritize and coordinate multiple projects simultaneously, working both independently and collaboratively within a team environment.
Additional Skills (Advantageous): Familiarity with web analytics platforms such as Google Analytics or Mixpanel, proficiency with BI tools (e.g., Tableau, Power BI), statistical packages (e.g., Stata, SPSS, "R"), and some programming background (e.g., Python, SQL, VBA).
