Quality Systems Specialist

Quality Systems Specialist ROCGJP00025806

A leading biotechnology company is seeking a Quality Systems Specialist. The successful candidate will be part of a dedicated cross-functional team responsible for providing support to Windows computer systems and other embedded devices, with a focus on providing long-term support for existing facilities with respect to the computerized systems used for quality control, and other laboratory systems. The ideal candidate has 4-6 years of experience providing onsite and/or remote technical support to end users in PC and Mac environments with an emphasis on Windows OS and hardware.

Quality Systems SpecialistPay and Benefits:

• Hourly pay: $30/hr
• Worksite: Leading biotechnology company (Hillsboro, OR, 97124 - Hybrid (1 day remote/week)
• W2 Employment, Group Medical, Dental, Vision, Life, Retirement Savings Program, PSL
• 40 hours/week, 19 Month Assignment

Quality Systems Specialist Responsibilities:

• Provide Lab Systems Support for Hillsboro Technical Operations (HTO) and Hillsboro Individualized & Cell Therapies (HIT.)
• Troubleshoot multiple computer platforms: Windows, iOS, and various embedded operating systems.
• Utilize multiple enterprise and department applications including e-mail, calendar/scheduling, word processing, spreadsheet, presentation, working knowledge of Google Suite, browsers
• Support computers within the GMP areas, including the shop floor and labs.
• Provide support for basic network configurations: LAN, WAN, wireless, VPN.
• Install and upgrade software and operating systems.
• Perform upgrades to hardware and arrange for hardware repairs when necessary.
• Open and close service requests, as well as manage the assignment, tracking, and completion of requests.
• Coordinate with other sites and corporate IT staff in the resolution of issues. Ensure that resolutions are consistent with standards and do not introduce additional conflicts.
• Document resolutions, workarounds, and frequently asked questions for problems and service requests.
• Execute the delivery of services per Service Level Agreements to customers in support of a 24x7 mission-critical environment.
• Manage user accounts, access rights, system configurations, and devices. Provide security management/administration.
• Keep current documentation on systems, such as hardware and software manuals, system site guides, change control, license agreements, service contracts, and operating procedures.

Quality Systems Specialist Qualifications:

• 4-6 years of experience providing onsite and/or remote technical support to end users in PC and Mac environments with an emphasis on Windows OS and hardware.
• A BS degree in Computer Science, Computer Engineering, or Information Technology and Information Systems is desired.
• Basic knowledge of basic network concepts (e.g., TCP IP, Windows Networking, Ethernet.)
  
• In-depth knowledge of computer operating systems, hardware and software.
• Knowledge of Good Manufacturing Practices (GMP), Health Authority practices, 21 CFR Part 11,cGMP Annex 11, and Data Integrity principles is desirable.
• Outstanding customer service and interpersonal skills.
• Ability to work in a team environment.
• Attention to detail and good problem-solving skills.
• Demonstrated ability to think and solve problems at a system level.
• Ability to work and interact productively with stakeholders from different technical domains.
• Ability to multi-task with calm behavior and work under pressure in a fast-paced environment.
• Good team player, self-confident, motivated, and independent.
• Good communication skills.