Quality Services Specialist (Night Shift)

Ingram Content Group (ICG)is hiring a Quality Services Specialist to contribute to our Operations team in Chambersburg, PA.

Want to join a key team that helps the world read?

At Ingram, the Operations team serves a key role within the organization.  We ensure that our distribution centers and warehouse facilities function at maximum efficiency.   Safety is a core value in our distribution environment.  We emphasize this through training, education and accident prevention programs.  Process Improvement is another core value, and through innovations such as voice and Radio Frequency (RF) technologies, as well as feedback from our associates, we work toward constant improvement. 

The world is reading, and it is our goal to connect as many people to the content they want in the simplest ways.  If you want to be part of a customer-centric team that strives for excellence, collaboration, innovation, we can't wait to meet you!

What You'll Do:

Job Summary:  Responsible for conducting audits of processes and procedures related to Quality and Waste Reduction.  Assists in the implementation and administration of quality control programs and monitors waste assessment initiatives as developed by the Quality Services Director.  Conducts various Research and Development tasks to ensure continued quality improvement.  Acts as an information source when special or critical Quality Services issues occur. Responsible for conducting audits of processes and procedures related to Quality and Waste Reduction.  Assists in the implementation and administration of quality control programs and monitors waste assessment initiatives as developed by the Quality Services Director.  Conducts various Research and Development tasks to ensure continued quality improvement.  Acts as an information source when special or critical Quality Services issues occur

• Essential Duties:

• Monitors programs designed to maintain/improve product quality.
• Inspects books at various stages of the production process and compiles audit findings to determine compliance with standards, policies, processes and procedures. 
• Performs 28 Quality checklist items required on a per shift basis.
• Conducts 100% inspections at all phases of the manufacturing process on replacement orders when requested.
• Recommends modifications and improvements to systems and procedures.
• Assists in the evaluation and resolution of quality, waste and manufacturing issues.
• Helps coordinate ongoing quality improvements within LSI's manufacturing process.
• Provides recommendations to QS Training Specialists on training needs.
• Assists with the monitoring of waste streams in manufacturing process including daily input into waste collection spreadsheets.
• Compiles and analyzes statistical data as part of root cause analysis to determine cause and origin of waste.
• Assists with the evaluation of equipment performance as it relates to utilization of equipment and materials.
• Helps develop and implement projects designed to reduce waste of materials and/or time.
• Conducts quality-related presentations during monthly Safety and Quality Huddles and New Hire Onboarding when requested.
• Acts as a back up for other Quality Services Specialists
• Other duties as assigned.

• Basic/Minimum Qualifications:

• High school diploma or equivalent required
• 6-12 months printing-related experience, in a book manufacturing setting

Essential Physical Demands

• Ability to walk and stand continuously during the assigned shift. 
• Ability to lift/carry in full range of motion up to 50 lbs. during the assigned shift - 1-25 lbs frequently and up to 50 lbs. occasionally.
• Ability to push/pull in a manufacturing environment up to 50 lbs to push during the assigned shift - up to 40 lbs frequently and up to 50 occasionally.
• Ability to grip/grasp continuously during the assigned shift.
• Ability to bend, kneel/squat, twist/turn, reach above shoulder, and type/keyboard frequently during the assigned shift. 
• Ability to work designated 12 hour shift including overtime as required.
• Exposure to wide range of temperatures.
• Ability to read, write, speak, hear, see, think, communicate, concentrate, learn, and work
• Ability to sit at workstation for extended periods of time
• Ability to work effectively using a personal computer for long periods of time

Ability to operate computer equipment, including keyboard and monitor, phone equipment and other necessary office equipment

Why You Should Apply

• Climate Controlled environment
• Onsite food & refreshments available for purchase
• Excellent growth and advancement opportunities
• Casual Dress Code

Current Shift:  Sunday through Thursday: 7pm to 3:30am

The world is reading and Ingram Content Group ("Ingram") connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries and educators, Ingram makes these services seamless and accessible through technology, innovation and creativity. With an expansive global network of offices and facilities, Ingram's services include digital and physical book distribution, print-on-demand, and digital learning. Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC, Ingram Publisher Services LLC, Lightning Source LLC, VitalSource Technologies LLC, Ingram Library Services LLC, and Tennessee Book Company LLC.

Ingram Content Group LLC is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.

• EEO/AA Employer/Vet/Disabled
• We participate in EVerify.
• EEO Poster in English 
• EEO Poster in Spanish