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Form of workWork where every moment matters.
Every day, almost 35,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut's most comprehensive healthcare network.
The creation of the HHC System Support Office recognizes the work of a large and growing group of employees whose responsibilities are continually evolving so that we and our departments now work on behalf of the system as a whole, rather than a single member organization.
With the creation of our new umbrella organization we now have our own identity with a unique payroll, benefits, performance management system, service recognition programs and other common practices across the system.
JOB SUMMARY
The Performance Improvement Specialist is a professional role supporting the Quality and Safety Management Department in conducting ongoing performance improvement activities for the designated site of care and/or region. This position's primary functions consist of leading performance/process improvement for targeted initiatives, oversight of collection/abstraction and aggregation of data, and the analysis of data /metrics to assess performance. The Specialist will collaborate with key stakeholders/ departments in developing best practice standards to ensure the reliable, safe design of care processes and workflows. The candidate is a subject matter expert in regulatory (CMS, JC, DPH), payer performance programs (QHIP), improvement science and high-reliability concepts. Core to this role is functioning as a consultant to ensure compliance with all required agencies. The Specialist will work closely with clinical teams and Medical staff to develop practices, peer review, quality, and safety efforts aligned with HHC's core values.
JOB RESPONSIBILITIES
Key Areas of Responsibility
Leads Performance Improvement initiatives for departmental clinical leadership and front-line staff in establishing a comprehensive quality assessment and performance improvement plan. Collaborates with analytical teams to develop performance dashboards. Educates constituents regarding performance improvement tools and techniques e.g. PDSA methodology.
Utilizes internal and external data to identify issues and trends that impact patient safety and quality of care. Collaborates with organizational leadership and front-line staff in formulating plans to address identified concerns.
Synthesizes data with clinical knowledge and recommends strategies to improve clinical performance and enhance patient safety.
Performs all activities for monitoring quality of care to meet internal facility objectives and external accreditation and regulatory requirements.
Participates in and/or leads designated performance improvement teams as indicated and according to the organization's strategic priorities, e.g., population-specific core measures teams, readmission reduction, reduction of preventable harm, etc.
Performs quality and safety monitoring activities necessary to support clinical and administrative staff with ongoing evaluation of care processes and outcomes.
Functions as a departmental resource for computer software systems necessary for collection and transmission of data for public reporting and national benchmarking.
In collaboration with the department director and other performance improvement staff, acts as a lead during external agency reviews e.g., Department of Public Health, Joint Commission, etc.).
WORKING RELATIONSHIPS
Job Title of Individual(s) Reports To: Regional Director Quality and Safety
# Workers Responsible For 0 # Direct Reports 0 # In-Direct Reports
Qualifications:
REQUIREMENTS AND SPECIFICATIONS
Minimum Requirements
Education:
CT RN license, Bachelor's Degree
Or Masters in a related field if non-RN (MHA, MPH)
Experience
Minimum 5 years of clinical experience
Experience with database/spreadsheets
Knowledge, Skills and Ability Requirements:
Strong written and verbal communication skills
Leadership skills
Organizational, interpersonal and customer service skills
Demonstrated ability to function independently
Knowledge of quality improvement methods, tools and techniques
Strong computer skills: with microcomputer software for database management and graphics (MS Office, Word, Excel, Access, PowerPoint, process control charts)
Knowledge of statistical control tools
Able to interact fluidly with staff at all levels within the organization, from front-line to senior leadership, to improve systems and process within the organization
Able to manage a project(s) independently, efficiently, and should have an understanding of the principles surrounding performance improvement, quality of care, outcomes measurement and analysis and health care cost measurement and containment
Preferred Requirements
Education
Master's Degree in Nursing, Health Management or related discipline required
Experience
Experience with Quality Improvement tools and techniques, regulatory experience
Licensure, Certification, Registration
CPHQ, CPPS or other quality certification
Knowledge, Skills and Ability Requirements:
Strong written and verbal communication skills
Leadership skills
Organizational, interpersonal and customer service skills
Demonstrated ability to function independently
Knowledge of quality improvement methods, tools and techniques
Strong computer skills: with microcomputer software for database management and graphics (MS Office, Word, Excel, Access, PowerPoint, process control charts)
Knowledge of statistical control tools
Able to interact fluidly with staff at all levels within the organization, from front-line to senior leadership, to improve systems and process within the organization
Able to manage a project(s) independently, efficiently, and should have an understanding of the principles surrounding performance improvement, quality of care, outcomes measurement and analysis and health care cost measurement and containment
We take great care of careers.
With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge - helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.
